What are the responsibilities and job description for the Customer Service Project Manager position at Burke Porter, an Ascential Technologies Brand?
Responsibilities:
Requirements:
- Provide the customer with a single-point contact
- Transformation of the project plan into measurable milestones
- Communication of pertinent information to the project team
- Weekly/daily monitoring of the project schedule and budget for adherence to plan
- Chair team meeting for progress/plan evaluation
- Uses the BaaN computer system to enter and manage orders for parts, field service, training, repairs, and preventative maintenance
- Facilitate training with internal and external teams through the product training platform
- Maintain the spare parts list and pricing on company marketplace platform
- Coordinates expediting and logistics of parts required after shipment and before final acceptance to satisfy customer needs on these projects
Requirements:
- 4-year degree in Electrical or Mechanical Engineering or equivalent experience
- Minimum of 2 years’ experience in the special machine industry
- Minimum of 2 years’ experience in a Project Manager role
- Direct experience managing medium-to-large-scale projects with a track record of bringing projects in on time and within budget
- Basic understanding of cost estimating practices and accounting principles
- Knowledge of manufacturing and engineering methods used in the design of machines