What are the responsibilities and job description for the Assistant Technical Customer Service Manager position at Burke Porter, an Ascential Technologies Brand?
Responsibilities:
- Support performance evaluations and provide feedback to team members.
- Aid in recruitment and resource planning based on department needs.
- Contribute to strategic marketing and sales plans for service support and component parts.
- Monitor and track key performance indicators for customer service operations.
- Assist in reviewing trip reports, expenses, RFQs, and proposals.
- Ensure adherence to established procedures and quality standards.
- Provide outstanding customer support, ensuring timely resolutions to service issues.
- Assist in managing departmental budgets and resource allocation.
- Work with product teams to refine service processes and ensure effective knowledge transfer.
- Assist in managing staffing resources to ensure uninterrupted customer service.
- Act as a knowledge and experience resource for the team.
- Support training initiatives, ensuring new hires receive comprehensive orientation.
- Promote team-building activities and coaching efforts.
- Assist in communicating safety protocols, BAAN training, quality standards, and company policies.
- Bachelor‘s degree in Business or Engineering is preferred
- Should have at least 3-5 years of progressive customer service experience
- Must have strong knowledge of Microsoft applications, especially Word and Excel
- Good communication skills: written, verbal and listening, good interpersonal skills
- Ability to work effectively under pressure
- Dependable self-starter, exhibits leadership skills
- Detail-oriented and organized
- Good problem-solving skills
- Strong mechanical and electrical background required
