Snowsports Manager

Lead the Adventure. Inspire the Team. Elevate the Experience.

Location: Burke Mountain Resort, Vermont

Do you live for winter? Are you passionate about skiing, snowboarding, guest experiences, and building high-performing teams?

Burke Mountain Resort is seeking an energetic, visionary, and hands-on Snowsports Manager to lead our Ski & Snowboard School and help create unforgettable experiences for our guests.

This is more than a management role. It's an opportunity to shape the future of Snowsports programming at one of New England's most beloved mountain destinations while mentoring instructors, developing innovative programs, and ensuring every guest leaves with a smile.

Why You'll Love This Role:

• Lead a dynamic team of instructors and supervisors
• Create and grow exciting lesson programs, packages, and guest experiences
• Drive business results through strategic planning, staffing, and operational excellence
• Make a lasting impact on guests of all ages, from firsttime skiers to lifelong enthusiasts
• Collaborate with resort leadership, marketing, sales, and operations teams

What You'll Do:

As the Snowsports Manager, you'll oversee the daily operations of the Ski & Snowboard School and lead all aspects of guest experience, staffing, training, and program development.

Leadership & Team Development:

• Recruit, hire, train, mentor, and inspire instructors, supervisors, and department leaders
• Foster a culture of accountability, teamwork, safety, and exceptional guest service
• Conduct performance evaluations and provide ongoing coaching and development
• Partner with Human Resources on recruitment and retention strategies

Guest Experience Excellence:

• Deliver worldclass experiences for guests of all ages and ability levels
• Maintain a guestfocused culture that exceeds expectations
• Develop and implement guest satisfaction initiatives
• Address guest concerns professionally and effectively

Program & Revenue Management:

• Develop and manage lesson programs, pricing structures, and packages
• Collaborate with Sales & Marketing to promote Snowsports offerings
• Identify opportunities to grow participation and revenue
• Manage budgets, staffing plans, and labor costs

Operations & Safety:

• Maintain departmental standards, policies, and operational plans
• Ensure compliance with OSHA regulations, resort policies, and safety standards
• Oversee equipment and uniform inventory and maintenance
• Promote responsible skiing and snowboarding through staff and guest education

Resort Collaboration:

• Work closely with all resort departments to enhance the overall guest experience
• Support resortwide initiatives and contribute to a positive workplace culture
• Participate in safety meetings and operational planning activities

What We're Looking For

Required Qualifications:

• 5 to 10 years of progressive Snowsports, ski school, hospitality, or resort management experience
• Demonstrated leadership experience managing multiple supervisors or managers
• Strong business, budgeting, staffing, and operational planning skills
• Excellent communication and interpersonal abilities

Passion for guest service and team development

Preferred Qualifications:

• Full PSIA Certification
• Experience building lesson programs and revenuegenerating initiatives
• Strong understanding of ski resort operations
• Resort equipment certifications as applicable

Key Competencies:

• Leadership and team building
• Strategic planning
• Guest service excellence
• Problemsolving and decisionmaking
• Conflict resolution
• Organizational and time management skills
• Adaptability in a fastpaced environment

Physical Requirements:

This is an active, hands-on leadership role that requires:

• Intermediate to advanced skiing and/or snowboarding ability
• Frequent walking, standing, and outdoor work in winter conditions
• Ability to lift and move up to 100 pounds
• Comfort working in cold, snowy, wet, and variable mountain environments
• Ability to navigate resort terrain, including chairlift access, steep stairways, and slippery surfaces

Work Environment

Burke Mountain is a true four-season destination, but winter is where the magic happens. This role requires flexibility to work weekends, holidays, and peak vacation periods. You'll spend time both indoors and outdoors, often in challenging mountain weather conditions.

Ready to Lead on the Mountain?

If you're a passionate Snowsports professional who thrives on creating exceptional guest experiences, developing talented teams, and driving operational excellence, we want to hear from you.

Join Burke Mountain Resort and help create the next generation of skiers and snowboarders.

Apply today and turn your passion for winter into an extraordinary career.

About Burke Mountain Resort

We depend on our employees to create great experiences for our guests. That’s why we work to create an environment that is focused on integrity, excellence, and exceptional service. We are growing and offer exceptional opportunities for skilled employees who are dedicated to the best service and teamwork.