Customer Service Project Manager

Responsibilities:

• Provide the customer with a single-point contact
• Transformation of the project plan into measurable milestones
• Communication of pertinent information to the project team
• Weekly/daily monitoring of the project schedule and budget for adherence to plan
• Chair team meeting for progress/plan evaluation
• Uses the BaaN computer system to enter and manage orders for parts, field service, training, repairs, and preventative maintenance
• Facilitate training with internal and external teams through the product training platform
• Maintain the spare parts list and pricing on company marketplace platform
• Coordinates expediting and logistics of parts required after shipment and before final acceptance to satisfy customer needs on these projects

Assist management in developing new procedures and processes for the CS/PM department

Requirements:

• 4-year degree in Electrical or Mechanical Engineering or equivalent experience
• Minimum of 2 years’ experience in the special machine industry
• Minimum of 2 years’ experience in a Project Manager role
• Direct experience managing medium-to-large-scale projects with a track record of bringing projects in on time and within budget
• Basic understanding of cost estimating practices and accounting principles
• Knowledge of manufacturing and engineering methods used in the design of machines

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.