Restaurant Director of Operations

Restaurant Director of Operations

We are growing and looking for talented restaurant leaders in the Jacksonville area! If you have a proven track record of producing great results while overseeing multi-unit restaurants, we invite you to join our amazing team in this exciting opportunity as a Director of Operations at Burger King RRG of Jacksonville.

Founded in 1954, Burger King is the second largest fast food hamburger chain in the world. At BK, you can find work-life balance, flexibility, and career growth. Our restaurants provide the chance to live life your way. Its not just a job; its a career opportunity where - You Rule!

Starting Salary Commensurate with Experience

Job Type: Full-time

Overview

Reporting to the Vice President of Operations, the Director of Operations is critical to the success of Burger King. As a Director of Operations, you are a recognized leader helping to uphold the values and standards that make our brand profitable and successful. Your goal will be to help direct and influence the operation of the restaurants, develop a Team of leaders, attain sales, and beat profit objectives. You will also ensure the highest standards of food quality, service, cleanliness, safety, and sanitation by using effective tools and communication to help supervise Multi-Unit District Managers and Team Members within your assigned area.

Responsibilities

The essential functions include, but are not limited to the following:

• Ensure all assigned Districts and Restaurants are compliant with Brand standards while leading a team of Multi-Unit District Managers and Team Members to drive engagement and retention.
• Accountable for driving sales and profitability in every store within the assigned territory, and the performance of all staff to deliver operational targets and goals.
• Provide a productive workplace where teams adhere to our mission and objectives by promoting our organizations values and shaping a positive culture every day.
• Identify and diagnose ongoing operational gaps in assigned restaurants and develop action plans to resolve discrepancies.
• Support positive Guest Satisfaction through close interaction with restaurant teams to ensure that Brand resources are used, and action plans are followed.
• Responsible for delivering best-in-class experience in all areas of customer interactions, including order accuracy, food quality and friendliness.
• Ensure excellent customer service and operational goals are consistently above standard by coaching, training and developing leaders in the organization to drive effective hiring strategies, train Brand systems, and retain top talent.
• Accountable for recruiting, hiring, coaching, developing and assessing the operations team.
• Ensure appropriate cleanliness, sanitation, safety, and staffing standards are maintained.
• Review, analyze, and track key financial and operational data on a daily basis to derive and report meaningful business insights.
• Develop executive presentations and present key trends and results through store metrics, P&L reviews, and operational reports.
• Ensure that scheduling and labor standards are followed in all restaurants.
• Provide leadership and mentorship to Multi-Unit District Managers to achieve operational and financial goals.

Additional Requirements

• Minimum four (4) years of senior-level management experience in QSR, specifically overseeing 25 restaurants.
• Experienced in ensuring operational effectiveness for multi-unit organizations
• Previous Drive-thru and customer service leadership training
• Passion for providing excellent guest satisfaction, service speed, and product quality.
• Ability to read financial statements with strong analytical skills
• Ability to effectively and professionally provide performance feedback and guidance to Multi-Unit District Managers
• Ability to plan and conduct effective meetings
• Experience in working independently with a result orientation
• Strong oral and written communication skills including public speaking
• Strong organizational skills
• Reliable Transportation and ability to drive throughout an assigned territory
• Food Safety Certification

Note: Experience in Burger King or other prominent QSR chains (e.g., McDonald's, Hardees, Arby's) is highly preferred.

Benefits

• Auto Allowance
• Phone Allowance
• Medical, Dental, Vision, Health, & Life Insurance Coverages Available
• Bonus Opportunities