What are the responsibilities and job description for the Hourly Shift Supervisor position at Burger King?
The Shift Supervisor is the Shift Leader of the restaurant focused on delivering sales and profit results through profitability, Guest, people & operations. The Shift Supervisor supports the Restaurant General Manager (RGM) and Assistant Manager (AM) in managing the operations during assigned shifts, driving key performance outcomes related to sales, profitability, guest service and people. The Shift Supervisor operates under the direction of the RGM and directly manages a shift of Team Members.
People:
- Provides coaching and feedback to Team Members to increase the restaurant team’s capabilities and raise restaurant performance
Operations:
- Sets an example for Team Members by working hard to implement shift plan and drive operational results
- Directs efficient and accurate preparation and sale of products for prompt delivery within established speed of service guidelines
- Motivates Team Members during the shift on each of the workstations
- Reviews restaurant results to identify successes and areas for improvement
- Ensures that restaurant upholds operational and brand standards
*Performs duties of the Team Member when necessary
Qualifications And Skills:
- Must be at least eighteen (18) years of age
- High School Diploma or GED required, 2 years of college preferred
- 1-2 years of previous quick service restaurant management experience
- Demonstrated understanding of guest service principles
- Available to work evenings, weekends, and holidays
- Ability to work long and/or irregular shifts as needed, for proper functioning of the restaurant
Profitability:
- Follows all cash control and security procedures (e.g. safe counting, cash drawers)
- Maintains inventory by performing Daily and Weekly inventory inspections
- Receives inventory truck orders
Guest:
- Motivates and directs Team Members to exceed guest expectations with accurate, fast, and friendly service in clean surroundings
Every day, more than 11 million guests visit BURGER KING® restaurants around the world. And they do so because our restaurants are known for serving high-quality, great-tasting, and affordable food. Founded in 1954, BURGER KING® is the second largest fast food hamburger chain in the world. The original HOME OF THE WHOPPER®, our commitment to premium ingredients, signature recipes, and family-friendly dining experiences is what has defined our brand for more than 50 successful years.