What are the responsibilities and job description for the Hourly Shift Coordinator position at Burger King?
Hourly Shift Coordinator
Schedule- Based on business needs
Job Status- Full time
POSITION OVERVIEW:
The Hourly Shift Coordinator (HSC) is the Shift Leader of the restaurant focused on delivering sales and profit results through profitability, Guest, people & operations. The HSC supports the Restaurant General Manager (RGM) and Assistant Manager (AM) in managing the operations during assigned shifts, driving key performance outcomes related to sales, profitability, guest service and people. The HSC operates under the direction of the RGM and directly manages a shift of Crew Members.
SUMMARY OF DUTIES:
PROFITABILITY
- Follow all cash control and security procedures (e.g. safe counting, cash drawers).
- Maintain inventory by performing Daily and Weekly inventory inspections.
- Receive inventory truck orders.
GUEST
- Motivate and direct Crew Members to exceed guest expectations with accurate, fast, and friendly service in clean surroundings.
PEOPLE
- Provides coaching and feedback to Crew Members to increase the restaurant team’s capabilities and raise restaurant performance.
OPERATIONS
- Set example for Crew Members by working hard to implement shift plan and drive operational results.
- Directs the efficient and accurate preparation and sale of products to ensure prompt delivery within established speed-of-service guidelines.
- Motivate Crew Members during shift on each of the workstations.
- Review restaurant results to identify successes and areas for improvement.
- Ensure that restaurant upholds operational and brand standards.
- Perform duties of the Crew Member when necessary.
QUALIFICATIONS AND SKILLS:
- Must be at least eighteen (18) years of age.
- High School Diploma or GED required, 2 years of college preferred.
- 1-2 years of previous quick service restaurant experience.
- Demonstrated understanding of guest service principles.
- Available to work evenings, weekends and holidays.
- Ability to work long and/or irregular shifts as needed, for proper functioning of the restaurant.
Benefits:
Employee Discounts, Job Training, Reduced or Flexible Hours