What are the responsibilities and job description for the EUC Engineer [End User Computing (EUC)] position at BURGEON IT SERVICES?
Position: EUC Engineer [End User Computing (EUC)]
Location: Stevens Point, Wisconsin (Onsite)
Duration: Full-Time
Position Summary
We are seeking an experienced End User Computing (EUC) Engineer to provide onsite IT support for the Stevens Point manufacturing facility. The role is responsible for end-user support, desktop/laptop management, network troubleshooting, plant IT infrastructure support, and coordination with regional and global IT teams to ensure high availability of business-critical systems.
Key Responsibilities
- Provide Level 2/Level 3 onsite IT support for end-user devices, printers, scanners, and peripherals.
- Install, configure, and troubleshoot Windows desktops and laptops.
- Support Microsoft 365, Active Directory, Azure AD, and Exchange Online.
- Diagnose and resolve hardware, software, and connectivity issues.
- Perform network troubleshooting involving switches, VLANs, DHCP, DNS, and Wi-Fi.
- Support Cisco networking equipment and coordinate with network teams.
- Manage IT assets, device deployments, and hardware replacements.
- Support manufacturing shop-floor systems, barcode printers, scanners, and label printers.
- Work with ServiceNow for incident, request, and change management.
- Perform root cause analysis and ensure timely resolution of incidents.
- Coordinate with vendors and infrastructure teams during outages and planned maintenance.
- Participate in on-call support and emergency response when required.
- Maintain documentation, SOPs, and knowledge articles.
Required Skills
- 5 years of End User Computing / Desktop Support experience.
- Strong knowledge of Windows 10/11 administration.
- Microsoft 365 Administration.
- Active Directory and Azure AD.
- Hardware troubleshooting (Dell/HP laptops & desktops).
- Printer and peripheral support.
- Experience with ServiceNow or similar ITSM tools.
- Excellent customer service and communication skills.