What are the responsibilities and job description for the CRM Lead with Oracle Service Cloud(RightNow)_Onsite position at BURGEON IT SERVICES LLC?
Job Details
Role: CRM Lead with Oracle Service Cloud(RightNow)
Location: San Jose, CA(Locals)
( Day 1 Onsite)
Contract and Full Time
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Required Skills
- 5 years of experience in CRM leadership or consulting roles with Oracle Service Cloud (RightNow).
- Solid understanding of customer service operations and CRM/contact center best practices.
- Strong communication, stakeholder management, and onsite leadership skills.
- Ability to create detailed functional and technical documentation.
- Experience managing projects in cross-functional enterprise environments
Optional Skills
- 3 years of hands-on experience with Genesys Cloud CX, including IVR, ACD, and digital channels.
- Proven expertise in telephony systems integration (VoIP, SIP trunking, SBCs, PBX).
Preferred Skills:
- Genesys and Oracle certifications (e.g., Oracle B2C Service Certified, Genesys Cloud Certified Professional).
- Familiarity with scripting (JavaScript, PHP) in Oracle Service Cloud.
- Experience with middleware/integration tools (e.g., MuleSoft, Oracle Integration Cloud).
- Understanding of customer experience analytics and reporting (e.g., Oracle BI, Genesys reporting).
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
