Key Account Manager- Quality

Business Title: Senior Key Account Manager

Division: Consumer Product Services

Entity: Consumer Product Services

Location: Minneapolis, MN

Reports to: VP, Account Management

FLSA: Exempt

Hours Worked: Typically, Monday through Friday, forty-hours per week.

However, must be flexible to meet the needs of the department and complete other projects as assigned.

Position Summary:

The purpose of this position is to develop strong and sustainable working relationships with assigned clients while providing global functional leadership for the management of client programs and develop plans and implement growth strategies for assigned client portfolio. The role is responsible for deeply understanding the client’s organization—including their business model, goals, strategies, key initiatives, and leadership—to effectively drive business development and ensure BVCPS resources align with client needs. This position delivers accurate “Health of Account” reports to Executive Leadership, ensuring key metrics are met and issues are proactively managed. In partnership with PL and TS teams, the role develops and sells new services to existing accounts to drive incremental growth. Additionally, it maintains full accountability for forecasting account revenue by product line and region.

Duties and Responsibilities:

• Develop and execute “Win Back” strategies to regain market share and improve client satisfaction.
• Manage P&L for assigned accounts, including forecasting and budgeting.
• Maintain regular client communication to align expectations, resolve issues, and drive engagement.
• Identify opportunities to expand BVCPS service offerings within accounts.
• Lead pricing discussions, contract negotiations, and RFP processes.
• Share market, sourcing, and client insights with internal teams.
• Monitor account health, risks, and opportunities.
• Lead quarterly account reviews (SBRs) and facilitate client meetings, presentations, and events.
• Maintain accurate account information in Salesforce.

Additional Responsibilities for Senior Account Manager:

• Develop and manage a more enhanced portfolio for larger accounts, while leading accounts more independently
• Higher level of engagement in client organization and BVCPS i.e. Executives, C-Suite, etc.
• Develop Strategic initiatives to enhance portfolio of accounts.
• Directly responsible for the P&L for assigned accounts including accurate forecasting and budgeting.

Skills & Proficiencies:

• Knowledge of technical regulations, standards, and compliance for consumer products.
• Strong relationship building and client engagement skills.
• Understanding of product development and sourcing processes.
• Ability to translate technical information clearly.
• Strong communication, presentation, analytical, and problem solving skills.
• Ability to manage multiple priorities and work effectively under pressure.
• Skilled in negotiation and service based selling.
• Self motivated, detail oriented, and able to work independently or collaboratively.
• Proficient in Microsoft Excel and PowerPoint.
• Ability to travel up to 10%.

Education and Experience:

4 year college degree in business administration or related discipline, MBA preferred

7 years related experience in a business environment preferably in the service industry

7 years of experience in consumer products businesses.

5 years related Supervisory experience

An equivalent combination of education and experience may be accepted in lieu of above.

Compensation Range: $100,000 - $130,000 annually (e.g., the job posting is not necessarily reflective of actual compensation that may be earned, and actual compensation is subject to variation due to such factors as locations, education, experience, and skillset).

#BVCPS

Pay: $100,000.00 - $130,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Professional development assistance
• Referral program
• Retirement plan
• Tuition reimbursement
• Vision insurance

Application Question(s):

• Will you now or in the future require a visa sponsorship?

Experience:

• Quality assurance: 1 year (Required)

Ability to Commute:

• Minneapolis, MN 55403 (Required)

Work Location: Hybrid remote in Minneapolis, MN 55403

Benefits:

Salary : $100,000 - $130,000