Client Service Representative - Novi, MI

A WORLD LEADER IN TESTING, INSPECTION & CERTIFICATION SERVICES
Bureau Veritas offers dynamic, exciting employment opportunities with an attractive salary/benefit package and an opportunity to play a vital role with a global organization. If you would enjoy working in a dynamic environment and are looking for an opportunity to become part of a stellar team of professionals, we invite you to apply online today.
Bureau Veritas is an Equal Opportunity Employer, and as such we recruit, hire, train, and promote persons in all job classifications without regard to race, color, religion, sex, national origin, disability, age, marital status, citizen status, sexual orientation, gender identity, genetics, status as a protected veteran, or any other non-job-related characteristics.
This position is responsible to ensure equal opportunity in employment in that all persons are treated equally and on the basis of merit, in decisions regarding selection, placement, promotions, training, work assignments, transfers and other personnel actions.
City: Novi
State: Michigan
Position Summary
The Client Services Representative is responsible for client contact management through e-mail, telephone, and resolve client inquiries/complaints.
Duties & Responsibilities
Client contact management (handling client contact via email/telephone/in-person)
Resolve client inquiries, issues and/or complaints
Assists in resolving financial issues/complaints as necessary
Track client jobs and report progress
Coordinate client needs with laboratory production managers
Assist and coordinate with branch offices/other BV units as required
Assist in maintaining client relations when required
Perform onboard process for new and existing clients
Participate in renewal process by generating quotations and sending to clients for approval
Schedule and host regular client meetings including agenda and presentation preparation
Attend conferences/shows/events or provides assistance when required
Comply with occupational health and safety legislation, BV Group Policies and Procedures, OSHA, NIOSH, and ISO standards.
Act in a safe and professional manner and wear appropriate attire including the required personal protective equipment (PPE)
Other duties or tasks as assigned by manager
Experience, Qualifications & Required Skills
BS or technical diploma in Science, preferably in Chemistry
Some laboratory experience an asset
A minimum of 1 year client service experience
Excellent communication skills, both verbal and written English
Excellent computer skills, particularly with MS Office applications
Strong interpersonal skills – outgoing, positive, tactful and flexible
Strong organizing and problem solving skills to effectively handle time critical issues
Able to work independently and with others
If you are an individual with a disability and you would like us to assist you with searching the Careers Page site for employment opportunities and/or assistance with completing your profile and application, please contact us at 1-888-357-7020 or email us with your request to NorthAmericaTA@bureauveritas.com.
We are happy to assist you and encourage you to consider Bureau Veritas for your next great career opportunity!
If You Would Like Additional Information Regarding Bureau Veritas' Federal Obligations In Regards To Equal Employment Opportunity, Please Click The Link Below
https://www.dol.gov/agencies/ofccp/posters