What are the responsibilities and job description for the Relationship Manager - Bilingual Spanish/English position at Burd Home Health?
About BURD Home Health:
Founded in 2017, BURD Home Health is a family-owned and family-driven home healthcare agency. We manage administrative tasks while also providing support to the caregiver and the person receiving care, as part of the Consumer Directed Personal Assistance Program (CDPAP).
Our mission is to bring peace to individuals and families by empowering them to live the life they choose.
CDPAP Overview:
CDPAP allows those eligible for Medicaid to select, train, and direct their own caregivers. The wonderful part about the program is that it allows the individual to hire family members and friends, thus eliminating potential stress from strangers at home as well as language barrier issues.
Key Responsibilities:
- Follow-up with warm leads: Serve as the main point of contact for individuals interested in CDPAP, answering questions and providing guidance.
- Obtain documents and determine eligibility for CDPAP: Collect required documents from potential customers and assess their eligibility.
- Enroll eligible customers: Assist eligible individuals with the enrollment process, ensuring all steps are followed for successful registration.
- Support existing customers: Provide ongoing support to current customers via phone, email, and text, addressing their needs and ensuring you provide excellent customer service.
Desired Applicant Experience:
- Experience providing outstanding customer service: Proven track record of delivering high-quality service to clients, ensuring their needs are met while also building strong relationships.
- An understanding of the CDPAP program: Knowledge of the CDPAP program, or a strong desire to learn about it and its processes.
- Customer Relationship Management (CRM): Familiarity with Salesforce or other similar CRM platforms.
Key Qualities for Success:
- Clear and Effective Communication: Ability to communicate clearly with clients, colleagues, and stakeholders, both verbally and in writing.
- Relationship-Building Skills: Ability to establish and maintain strong, positive relationships with clients.
- Self-Driven Work Ethic: Ability to manage tasks independently, ensuring deadlines are met without the need for micromanagement.
What Success Looks Like:
Success in this role means successfully enrolling eligible clients into the CDPAP program while also providing exceptional customer service to existing clients, ensuring their satisfaction with BURD Home Health.
Why BURD Home Health is an Attractive Place to Work:
- A family-owned and family-driven work culture: At BURD Home Health, you are not just another employee, you are part of the team. We foster a supportive, collaborative environment where you will have the opportunity to grow and thrive.
- Flexible working schedule that can include working from home.
- Our core values: Recognizing the Impact, Being by Your Side, Family-Centric, Innovation, and Taking Ownership, guide everything we do.
- We are proud to have been ranked on Fortune's Best Workplaces in Healthcare for the last two years and are confident you will enjoy working here.
- Bonus opportunities for meeting targets.
Job Type: Full-time
Pay: $19.00 - $22.00 per hour
Benefits:
- 401(k) matching
- Health insurance
- Paid time off
Application Question(s):
- What languages are you fluent in?
- What experience do you have with CDPAP or other Medicaid programs?
Experience:
- Customer service: 1 year (Required)
Ability to Commute:
- Rochester, NY 14607 (Required)
Work Location: In person
Salary : $19 - $22