What are the responsibilities and job description for the SERVICE TECHNICIAN position at BURCH OIL CO INC?
OVERVIEW:
The Burch Oil Company is a regional leader in the distribution of petroleum products and propane. The Company markets its products through Burch Oil, Burch Oil of Charles County and Burch Propane. The Company sells and distributes these products to residential and commercial customers throughout southern Maryland and parts of Virginia.
SUMMARY OF THE POSITION:
This position performs installation, maintenance and service tasks on heating, ventilation, and air conditioning equipment for commercial and residential customers.
MAJOR RESPONSIBILITIES:
Diagnoses and repairs electronic, mechanical and electrical components of HVAC systems
Travels to job site as assigned while working with the Dispatcher to ensure the schedule is maintained and delays are properly communicated to customers
Properly completes Work Order information using Tough Pad
Must be available to work nights, weekends, holidays on a rotating schedule when requested
Properly maintains company vehicles in good working order including completing routine schedule maintenance, refueling, and washing as needed
Responsible for reporting any mechanical issues to supervisor
Completes and submits monthly vehicle inspection form
Maintains proper inventory level of authorized parts, tools and equipment in assigned vehicle
Completes and submits monthly mileage log
Keeps abreast of company pricing
Properly completes work orders in the Company software system; assuring that all information is correct regarding labor, parts, pricing and scope of work completed
Reviews work order information with customers, and secures customers’ signatures
Completes and presents invoices to customers at time work is completed Verifies customer information including e-mail address
Documents, in the customer’s account, the make, model and serial number for all HVAC
equipment located on the premises
Diagnoses service issues for various equipment and explain findings to customers and explain corrective action needed to repair
Submit requests for special parts orders
Picks up stock replenishment parts from Main Office at least once per week
Completes job correctly on the first visit
Ensures that the work area at customer’s site is left clean and neat
Promotes excellent customer service by always exceeding customer expectations
Immediately reports any unsafe issues with assigned vehicle to supervisor Immediately reports any unsafe issues with customer’s fuel tank or equipment to
supervisor
Participates in Company provided training opportunities when requested
Operates assigned Company vehicle in a safe manner while obeying all traffic laws`
Observes all Company policy and procedures including all safety rules and laws
Assists other service technicians as needed
Completes other tasks as requested
REQUIRED SKILLS & COMPETENCIES:
Valid Maryland driver’s license
Clean driving record
Have five to seven years of HVAC service experience
Have good analytical skills and attention to detail
Have the ability to read and interpret blueprints, plans and manuals
Able to work independently
Must be able to pass a drug test(s) as required
Able to lift over 50 pounds; push, pull and maneuver heavier items; carry ladders; work from various heights as well as in crawl spaces and attics
Proficient with computers and handheld devices like iPhones and Tough Pads
Able to work in various software systems as required
The Burch Oil Company is a regional leader in the distribution of petroleum products and propane. The Company markets its products through Burch Oil, Burch Oil of Charles County and Burch Propane. The Company sells and distributes these products to residential and commercial customers throughout southern Maryland and parts of Virginia.
SUMMARY OF THE POSITION:
This position performs installation, maintenance and service tasks on heating, ventilation, and air conditioning equipment for commercial and residential customers.
MAJOR RESPONSIBILITIES:
Diagnoses and repairs electronic, mechanical and electrical components of HVAC systems
Travels to job site as assigned while working with the Dispatcher to ensure the schedule is maintained and delays are properly communicated to customers
Properly completes Work Order information using Tough Pad
Must be available to work nights, weekends, holidays on a rotating schedule when requested
Properly maintains company vehicles in good working order including completing routine schedule maintenance, refueling, and washing as needed
Responsible for reporting any mechanical issues to supervisor
Completes and submits monthly vehicle inspection form
Maintains proper inventory level of authorized parts, tools and equipment in assigned vehicle
Completes and submits monthly mileage log
Keeps abreast of company pricing
Properly completes work orders in the Company software system; assuring that all information is correct regarding labor, parts, pricing and scope of work completed
Reviews work order information with customers, and secures customers’ signatures
Completes and presents invoices to customers at time work is completed Verifies customer information including e-mail address
Documents, in the customer’s account, the make, model and serial number for all HVAC
equipment located on the premises
Diagnoses service issues for various equipment and explain findings to customers and explain corrective action needed to repair
Submit requests for special parts orders
Picks up stock replenishment parts from Main Office at least once per week
Completes job correctly on the first visit
Ensures that the work area at customer’s site is left clean and neat
Promotes excellent customer service by always exceeding customer expectations
Immediately reports any unsafe issues with assigned vehicle to supervisor Immediately reports any unsafe issues with customer’s fuel tank or equipment to
supervisor
Participates in Company provided training opportunities when requested
Operates assigned Company vehicle in a safe manner while obeying all traffic laws`
Observes all Company policy and procedures including all safety rules and laws
Assists other service technicians as needed
Completes other tasks as requested
REQUIRED SKILLS & COMPETENCIES:
Valid Maryland driver’s license
Clean driving record
Have five to seven years of HVAC service experience
Have good analytical skills and attention to detail
Have the ability to read and interpret blueprints, plans and manuals
Able to work independently
Must be able to pass a drug test(s) as required
Able to lift over 50 pounds; push, pull and maneuver heavier items; carry ladders; work from various heights as well as in crawl spaces and attics
Proficient with computers and handheld devices like iPhones and Tough Pads
Able to work in various software systems as required