What are the responsibilities and job description for the welcome center representatives position at Burbank YMCA?
Company Description Burbank YMCA is a community-focused health, wellness, and fitness organization located at 36 Arthur B. Lord Drive in Reading, Massachusetts. The Y provides programs and services that support healthy living, youth development, and social responsibility for individuals and families in the surrounding area. Team members join a mission-driven environment that values inclusivity, community engagement, and personal growth. Staff at Burbank YMCA help create a welcoming space where community members can pursue their fitness and wellness goals in a supportive setting.
Role Description Welcome Center Representatives serve as the first point of contact for members, guests, and visitors at the Burbank YMCA facility in Reading, MA. This part-time, on-site role includes greeting and checking in members, answering phones, responding to inquiries, and providing information about programs, memberships, and services. Daily tasks involve processing registrations and payments, updating member records, and maintaining an organized and professional front desk area. The role also includes assisting with member issues or concerns, directing visitors to appropriate staff or program areas, and supporting other front-line operations to ensure a positive experience for all.
Qualifications
- Strong customer service and interpersonal skills, with the ability to welcome and assist a diverse range of members and guests.
- Effective verbal and written communication skills, including clear phone etiquette and the ability to provide accurate information.
- Basic computer and data entry skills, with comfort using membership or point-of-sale systems (training provided).
- Reliable organizational and time-management abilities to handle multiple tasks at a busy front desk.
- Ability to work on-site in Reading, MA, including evenings and weekends as needed for part-time scheduling.
- Demonstrated reliability, professionalism, and a commitment to the YMCA mission and values.
- Prior experience in customer-facing, reception, or hospitality roles is helpful but not required.