What are the responsibilities and job description for the Supervisor/Keyholder position at Bungalow Inc?
Description
At Bungalow, every detail matters. From the way we welcome our clients, to how seamlessly we transact at our cashwrap, to how we prepare for a home install, every touchpoint reflects our brand’s signature style. We’re seeking a Supervisor/Keyholder to oversee our cashwrap and support our stylists sales team in delivering an extraordinary client experience.
The Supervisor/Keyholder will create the foundation for everything around the selling process to run flawlessly. From keeping the cashwrap polished and organized, to handling client transactions, to working with our stylists to prepare products for installs and online orders, you’ll be the person who ensures no detail is overlooked.
If you thrive in a beautiful, fast-paced retail environment and love being the behind-the-scenes force that makes everything shine, we’d love to meet you.
Key Responsibilities:
- Cashwrap Excellence: Take ownership of the cashwrap, maintaining a tidy, organized, and elevated presentation at all times
- Transaction Support: Assist stylists/sales team in ringing purchases, ensuring accuracy and a seamless checkout experience
- Client Greeting: Welcome and engage clients with warmth, ensuring their first impression reflects the Bungalow experience
- Stylist Sales Support: Provide vital support to stylists and sales associates during client appointments and large-scale product pulls
- Sales Floor Standards: Help maintain floor presentation and organization, keeping our space inspiring and client-ready
- Operations Support: Partner with the warehouse and operations team, as needed, to prep move product with care
- eCommerce Fulfillment: Support with online order fulfillment, including picking, packing, and shipping
- All-Hands Flexibility: Step in wherever needed, ensuring smooth execution of daily tasks and larger projects alike
What We’re Looking For:
- Strong customer service skills with a friendly, professional demeanor
- A passion for home design, interiors, and creating elevated client experiences
- A detail-obsessed, highly-organized mindset
- Strong multitasking skills, able to balance transactions, client support, and floor responsibilities with calmness and grace
- Professional, warm, and collaborative – you love being part of a team
- High integrity, acting with respect and kindness toward others
- Weekend availability is required
Qualifications:
- Prior retail, cashier, or client-facing support experience preferred
- Comfortable with POS systems and transaction accuracy
- Ability to lift/move product and be active on the floor throughout the day
- High school diploma or equivalent required
Why Join Bungalow?
As part of our Sales Support team, you’ll be at the heart of our operations and client experience, ensuring the cashwrap runs flawlessly, our stylists feel supported, and our clients experience the elevated service Bungalow is known for. This is more than a support role; it’s the foundation that allows our stylists, clients, and sales floor to shine.