Receptionist

Receptionist – Bulletproof Pond and Lake LLC.
Full-Time | In-Office | Basehor, Kansas
Payscale: $21-$24 / hour

About the Role

Do you love keeping things organized, talking with people, and bringing a lively, bubbly spark to conversations? Do you enjoy lists, calendars, and making sure everything is in its rightful place? If so, you may be the perfect fit for our team at Bulletproof Pond and Lake LLC.

As the first and consistent point of contact for our clients and partners, you’ll be the friendly, dependable voice that sets the tone for every interaction. You’ll manage schedules, handle incoming calls, texts, and emails, and keep reminders and follow-ups moving on track. At the same time, you’ll help modernize how we work—creating and refining processes, updating systems, and ensuring our CRM system and scheduling tools are, well… bulletproof (pun intended).

Think of yourself as part “gatekeeper”, part “air traffic controller”, and part “client concierge"—keeping communication clear, projects flowing, and everyone at ease in a company that designs, builds, repairs, and renovates acreage water features designed to last for generations.

The Person We’re On the Hunt For:

• Engaging Communicator You bring energy and warmth into every interaction. You’re great at holding meaningful conversations, asking thoughtful questions, and sprinkling in humor where it fits. Clients and teammates feel heard, welcomed, and taken care of—even when the topic is a problem or complaint. You turn challenges into opportunities to build trust, offering the kind of service people remember—think “Chick-fil-A service, but for ponds and lakes.”
• Organization & Systems You find joy in turning chaos into clarity. Whether you’re scheduling appointments, keeping calendars aligned, or refining processes of how we do things, you love creating workflows that make life smoother for everyone.
• Authentic Appreciation for the Outdoors Your appreciation for nature isn’t just a weekend hobby—it’s something that shines through in your conversations. You connect with our clients and partners on a deeper level because you genuinely share their appreciation for the land and water.
• Curiosity, Independence & Self-Learning You’re naturally curious and eager to grow. You take initiative to learn new processes, seek out answers, and self-educate. You collaborate well with teammates but don’t need someone peeking over your shoulder—you thrive with trust, autonomy, and the freedom to deliver your best work without micromanagement.

Who We Are?

Curious about seeing what we do? You can check out our work on our website, YouTube, and socials—and trust us, there’s plenty more on the way.

BEFORE you dive any further into the job application, take a minute to check out our website.Seriously, just a few moments of your time. You’ll find everything you need to know first—our socials, YouTube channel, and plenty of project highlights—all in one place (and don’t worry, we actually made sure it’s not a cluttered mess or a snooze-fest to scroll through.) Go give it a look and see for yourself what we’re all about so you can see if this is something you’re actually interested in before taking the time to fill out this application:

bulletproofpondandlake.com/ - if the link doesn't work, simply add another tab and type it out in your browser. ;)

Work Schedule

• Typical Hours: 40 hours per week
• General Schedule: Monday - Friday, 8 AM - 5 PM
• Location: In-rural private-property office, typically not customer facing. (16635 Fairmount Rd. Basehor, Kansas)

Note: This position is currently in-office. Remote or hybrid work options are not available until 1 year. Due to the highly collaborative nature of this role and the essential need for consistent communication with our small and developing team, on-site presence is required—particularly as we work to build a strong foundation for this department. However, after 1 year of continuous employment, the option for 1 day of hybrid work per week may be considered as a discretionary benefit. This option is not guaranteed and will be granted only if the employee consistently meets or exceeds production expectations, demonstrates strong communication skills, and maintains a high level of accountability and performance. This policy and benefit ensures that team alignment, responsiveness, and project execution remain at the highest standard while allowing flexibility to high-performing team members as an earned privilege.

Compensation & Benefits

• 401(k) plan - Generally enrollment available after 90 days. Options to opt out or alter benefits online.
• Health Insurance - Available to apply immediately after start-date
• 5 days of paid time off (PTO) per year (resets annually, does not overlap) - Available after 6 months of employment.
• Paid holidays (including office closure on all major holidays—working is typically unavailable on these days; select holidays are paid company-wide)** Paid holiday benefit is available after 90 days of employment.
• Bonus incentives and referrals available
• 1-hour lunch break (unpaid)

Requirements

• Full-time: Monday–Friday, 8:00 AM–5:00 PM.
• Minimum 1 year of administrative experience.
• Strong organization and note-taking skills (fast, accurate typing and texting skills required).
• Passion for or possesses familiarity and appreciation within construction, ponds, lakes, and the outdoors (hunting, fishing, conservation, heavy equipment, etc.).
• Excellent English, grammar, customer service skills and communication abilities (both written and verbal).
• Familiarity with CRM systems or a proven ability to learn quickly.
• Proficiency in Google Drive, Docs, Sheets, Gmail / Email, Calendar, Docusign, and mobile communication tools. Familiarity with Google Meets, Zoom, Loom, and other video-centric softwares.
• Familiarity with QuickBooks or willingness to learn.
• Competence to utilize AI tools (ChatGPT and others) for workflow support.
• Ability to work both independently and collaboratively… Strong attention to detail and a proactive, creative and solution-oriented mindset.
• Personality: bubbly, personable, professional, likeable, and engaging—the kind of voice and presence people remember and want to hear from.
• Reliable modern mobile phone to utilize apps the whole company team uses primarily for communication.
• Reliable transportation to and from our Basehor, KS location.

Pre-Employment Requirements

• Background check.
• Drug testing.
• Two professional references.

Itemized Key Responsibilities

• Answer all incoming calls, emails, texts, and contact forms promptly and professionally.
• Schedule appointments and events for phone calls, site evaluations, diagnostics, partner meetings, and team needs.
• Follow up consistently with leads and clients, taking detailed notes and documenting all interactions in the CRM.
• Send reminders, confirmations, and follow-ups for appointments, invoices, contracts, and projects.
• Assist with some virtual filings, occasional HR paperwork, and general administrative duties as needed.
• Organize and update CRM systems, calendars, partner lists, and other related lists and systems to improve workflow and client experience.
• Suggest and implement process improvements for scheduling, office systems, and sales, and others as it relates to Bulletproof, the team, and the office.
• Provide support in communications on behalf of team members as needed.
• Seek out continuous ongoing learning about the world of ponds, lakes, and outdoor living to better serve the team, clients, and partners.
• Collaborate with a small but growing office team of 5–6 people (in marketing, estimating, design, and project management.)

More about us: At Bulletproof Pond and Lake LLC, we don’t just move dirt—we craft stunning, acreage water features that turn properties into jaw-dropping landscapes. Since launching in 2019, we’ve been designing, building, and restoring ponds, lakes, and water structures with precision, passion, and just the right amount of obsession.

We’re a privately owned, non-union, and rapidly growing Pond and Lake Design and Excavation Specialty Company. Our team is setting our sights on becoming the best pond and lake construction company in the USA. (Ambitious? Probably. But we don’t believe in small goals.) In the last year alone, we’ve more than doubled our growth, and we have no plans to lose that streak we’re steadily on. If you’re wondering what fuels us—it’s a mix of craftsmanship, innovation, a solid team we enjoy working together alongside, pretty awesome clients, and some days, honestly, probably way too much caffeine. ;)

Our projects and target projects primarily cater to rural, higher-end residential clients who share our love for the outdoors and perfectly executed acreage water features. Every team member here plays a critical role in our success, and as we continue to scale, the opportunities (and the need for top-tier talent) only grow and grow.

Thank you for your interest in our open position!

Job Type: Full-time

Pay: $21.00 - $24.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Health insurance
• Paid time off

Application Question(s):

• What about this position interests you the most?
• Do you have experience or familiarity within the construction industry? (preferred)
• What do you enjoy most about the outdoors?
• Have you looked at our website?
• What are you least experienced or familiar with (within our job description / requirements) ?
• What are you most experienced or familiar with (within our job description / requirements) ?
• Why are you leaving your current career or job?

Experience:

• Administrative: 1 year (Required)

Work Location: In person

Salary : $21 - $24