What are the responsibilities and job description for the Customer Service Representative position at Bulkmatic LLC?
Job Description: As a Customer Service Representative, you will work with our Partner Carriers, Operations Planners, Sales and Account Management teams to satisfy the needs of our customers. This position is responsible for delivering exceptional customer service to our clients relating to the status of their transportation shipments.
- Demonstrate strong communication skills
- Ability to troubleshoot and find solutions to customer service requests
- Seamlessly shift from one task to another
- Provide attention to detail and process discipline
- Manage customer relations by engaging customer on a regular basis providing solutions to meet their needs and goals to maximize freight potential and growth
- Ensure on time delivery, damage free services, and accurate billing through scheduling pick-up and delivery appointments, entering customer orders into the order management system to track loads, and obtaining approval for accessorial charges with assigned customers
- Proactively communicate with and respond to internal and external customers who request information by checking load status and/or resolving problems to achieve customer satisfaction and minimize service failures
- Manage required 3rd party customer systems for shipment status updates
- Manage and ensure accuracy of all orders tendered from customers
- Perform general administrative duties, clerical duties (processing and coding documents, maintaining records and files, etc.) and compile and arrange data.
- Monitor dashboards and shared inboxes
Job Requirements:
- 2 years of Customer Service Experience
- 4-year college degree preferred
- Proficient with Microsoft Office (Excel, PowerPoint and Word)
- Excellent communication skills, both verbal and written.
- Outstanding people skills.
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