Director of Customer Success (Construction)

About Buildots

Buildots is transforming construction management. Our AI-powered SaaS platform automates on-site progress tracking, giving construction teams the tools to plan smarter, improve efficiency, and cut costly delays by up to 50%. The $13 trillion construction industry has seen little disruption in the past 150 years — until now.

Backed by leading VCs and deployed on hundreds of projects across North America, Europe, and the Middle East, Buildots enables a game-changing, performance-driven approach. Our customers include top global contractors, consultants, and owners – Intel, JE Dunn, Ledcor and CBRE, to name a few.

With $120M raised and major expansion planned for 2025, this is a unique opportunity to join a fast-scaling company reshaping one of the world’s largest industries.

About the Role

We’re looking for a highly capable and driven Director of Customer Success - Mission Critical to lead implementation efforts, onboard and drive long-term customer value across our most complex and strategic enterprise accounts. This is a hands-on leadership role overseeing a team of Customer Success Managers (CSMs) responsible for successful delivery, product adoption, account growth, and retention.

This role will report directly to the Chief Customer Officer, with cross-functional collaboration across Sales, Account Management, Product, Delivery, and Marketing. You’ll also be responsible for shaping and executing our customer success strategy globally, including building scalable processes, influencing executive stakeholders, and owning customer health and retention KPIs.

Key Responsibilities

• Lead and mentor a team of Customer Success Managers overseeing global enterprise projects
• Build and maintain strong relationships with executive stakeholders (GCs, owners, consultants), guiding them through effective technology adoption across their portfolios
• Oversee the full post-sale customer journey—from onboarding and implementation to adoption, expansion, and renewal
• Own customer health metrics, renewal/retention targets, and customer satisfaction KPIs
• Analyze customer goals, workflows, and challenges to design enterprise-level initiatives that deliver measurable impact
• Partner with Sales to identify and execute account expansion opportunities
• Develop business cases and ROI analyses to demonstrate value and secure long-term buy-in
• Collaborate closely with Product, Delivery, and Marketing to drive roadmap input, feature feedback, and impactful customer storytelling
• Travel to client sites across North America (~30–50%) to support rollouts, deepen relationships, and drive engagement

Requirements

• 8–10 years of experience in the construction industry, including on-site management of trade partners in the US market
• Demonstrated experience building and managing senior-level relationships across large-scale accounts (GC, owner, or consultant executives)
• Proven leadership of customer-facing teams or strategic initiatives (e.g., change management, process optimization, or tech adoption)
• Deep understanding of construction workflows, project delivery, and business processes—particularly at the intersection with technology
• Strong communicator with executive presence; able to influence and align stakeholders
• Experience driving SaaS adoption, renewal, and expansion within enterprise organizations is a strong plus
• Prior experience in software implementation or a SaaS environment is an advantage
• Willingness to travel ~50%
• Must be located in Eastern or Central time zones

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