What are the responsibilities and job description for the Technical Account Manager position at buildkite?
About Buildkite
At Buildkite, we’re on a mission to unblock every developer on the planet by helping developers create faster, test smarter, and innovate beyond limits. Our Scale-Out Delivery Platform is trusted by some of tech’s most innovative companies — including Airbnb, Block, Canva, Elastic, Twilio, and Uber. We’ve rethought how CI/CD should work, building a platform that’s fast, reliable, secure, and scales to meet the needs of high-growth tech companies.
Role Overview
We’re looking for a Technical Account Manager based in North America to join our growing Customer Success team. As the deepest resource our customers have access to post-sale, you will own the technical success of a portfolio of high-value enterprise accounts, from onboarding through to long-term adoption and scale.
This is a technical advisory role focused on depth, account management. You’ll partner with Customer Success Managers and Account Executives who own the commercial relationship, while you serve as the trusted authority on implementation, architecture, and platform adoption. You need to earn credibility with staff level engineers and communicate delivery strategy to VP and CTO-level stakeholders in the same breath. This is a senior IC role with expectations around mentorship and internal contribution.
What You’ll Do
- Serve as the primary technical point of contact post-sale across a portfolio of high-value enterprise customers, from pre-sales handover through the full lifecycle
- Lead onboarding, guide integration architecture, and drive deep Buildkite adoption across complex engineering environments
- Conduct delivery reviews and executive briefings with VP Engineering and CTO-level stakeholders, translating platform findings into strategic business context
- Proactively identify technical risks, blockers, and expansion opportunities across your portfolio and surface them to the right teams
- Work alongside AEs and CSMs to provide the technical credibility that supports renewals and expansion — contributing context and risk assessment without holding commercial ownership
- Advocate for customers internally, translating portfolio-wide patterns into concrete product feedback and roadmap input
- Build and contribute to technical playbooks and onboarding frameworks, and mentor junior TAMs to raise the bar across the team
You’re a Strong Fit if You Have
- 3 years in a Technical Account Manager, Customer Success Architect, Solutions Architect, Solutions Engineer, or equivalent post-sale technical advisory role
- Deep hands-on experience with CI/CD platforms — Buildkite is a strong plus; Jenkins, GitHub Actions, CircleCI, TeamCity, or similar required
- A strong technical foundation in DevOps tooling — Terraform, Kubernetes, and cloud platforms (AWS, GCP, or Azure)
- Practical scripting ability in Bash, Ruby, Go, JavaScript, or Python — you’ll regularly read, write, and debug code alongside customer engineering teams, and it’s core to how you build technical credibility
- Exceptional communication skills — ability to engage VP Engineering and CTO-level stakeholders on technical strategy, and translate that same conversation clearly for hands-on engineering teams
- Commercial awareness — you understand how your work connects to renewal health, churn risk, and expansion, and you operate effectively alongside the people who own those outcomes
- A high tolerance for ambiguity — you create structure and clarity in complex customer environments where ownership is unclear and the right path forward isn’t obvious
- Experience mentoring junior colleagues and contributing to team-wide capability uplift
Nice to Have
- Mobile CI/CD experience — iOS and Android build pipelines including Xcode, Fastlane, and Gradle. As Buildkite’s hosted agents platform grows, mobile build expertise is an increasingly valuable addition to the team
- Experience with large-scale monorepo architectures or complex multi-team pipeline configurations
- Prior experience in a high-growth SaaS or developer tools company
- Familiarity with AI-assisted development tooling and how engineering teams are integrating AI into their build and delivery workflows.
Why You’ll Love Working at Buildkite
- Remote-first culture and support for work-life balance
- Competitive compensation and benefits package
- Meaningful work alongside some of the most innovative engineering teams in tech
- Opportunities for professional growth, learning, and career development
- A supportive, collaborative team culture where your ideas and expertise matter
🌈 Equal Opportunity Employer
At Buildkite, we value diversity and celebrate all types of skills, backgrounds, and experiences. We’re dedicated to fostering an inclusive environment and providing reasonable accommodations throughout our recruitment process.
If you need any accommodations or support during the application or interview process, please reach out to us at accommodations@buildkite.com.