Now Hiring: Family Engagement Coordinator (LA & Orange County)

Salary: 22Now Hiring: Family Engagement CoordinatorLocation: Harbor City & Santa Ana Centers Client Homes (LA & Orange County)Schedule: MondayFriday, 9:00 a.m.5:30 p.m. | Hybrid (in-center field-based travel)Are you passionate about supporting families and making a real difference in childrens lives? Join our team as a Family Engagement Coordinator (FEC) and help ensure every family feels supported, informed, and connected to their childs progress.What Youll Do:Family Support & EngagementServe as the primary contact for assigned families, building strong, positive relationships.Conduct regular check-ins via calls, texts, or emails.Reinforce therapy goals and promote consistent attendance.Help families overcome barriers like transportation, scheduling, or home challenges.Team CollaborationPartner with supervisors, therapists, and parent coaches to support families effectively.Review parent coaching logs and share key insights.Monitor and follow up on cancellations to keep schedules on track.Data & ReportingTrack utilization (worked vs. authorized hours) and provide insights to leadership.Document family interactions, barriers, and follow-up actions.What Success Looks Like:High family satisfaction and retentionReduced cancellationsIncreased utilization of servicesSuccessful rescheduling of missed sessionsWho Were Looking For:Strong interpersonal and communication skillsExperience in customer success, family engagement, case management, or ABA therapyOrganized, proactive, and able to manage multiple priorities independentlyBilingual skills are a plusReliable transportation for travel between centers and client homesWhy Join Us:Make a tangible impact on families and childrens livesPerformance-based bonus tied to company-wide utilization improvementCollaborative, supportive team environmentApply today and help us build stronger connections between families and their childs therapy journey!