What are the responsibilities and job description for the Principal Onboarding Manager position at Buildertrend?
Compensation: $110,000-$130,000
Location: Hybrid – Omaha, NE or Remote – United States
The Job
As the Principal Onboarding Manager at Buildertrend, you will lead the most complex and high-impact customer implementations, helping top builders transform how they run their business. Your work ensures customers see value quickly, adopt with confidence, and grow with our platform over time. You will guide executive stakeholders, shape onboarding strategy, and influence how we serve our most strategic accounts. As a trusted authority on the team, you will also serve to elevate other Onboarding Managers, sharing methodologies and elevating overall onboarding standards. Within your first year, success looks like faster time-to-value, strong customer outcomes, and a measurable lift in adoption and retention across your portfolio.
What You Will Do
Great builders don’t just manage projects – they run successful businesses. That’s where Buildertrend comes in. As the leading residential construction management platform, we give contractors the power to control their financials, schedules, team workflows and client relationships – all in one system. No more juggling disconnected tools or guessing on profitability. With nearly two decades of industry expertise, Buildertrend helps builders work smarter, scale faster and stay ahead of the competition. If you want to learn more about us, check out: https://buildertrend.com/about/
Working At Buildertrend
At Buildertrend, we fully recognize that we all work so we can live better lives—we appreciate and respect that this is a job and not your whole life. What makes Buildertrend so special is a commitment to ensuring you can have the best job, work with the best people, and live your best life outside of work. Our goal is to create a culture where everyone can make an impact on our customers, communities, and each other. In short: We want you to be who you are, love what you do, and build your best life.
Buildertrend Solutions, Inc. is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee based on race, including natural or protective hairstyle, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy and pregnancy-related conditions, childbirth, breastfeeding, sexual orientation, gender identity, gender expression, sexual orientation, reproductive decision-making), age, physical or mental disability, veteran or military status, genetic information, citizenship, marital status, or any other legally recognized protected basis under federal, state, or local law. The information collected by this application is solely to determine suitability for employment, verify identity, and maintain employment statistics on applicants.
Applicants with disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws. A “reasonable accommodation” is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship on Buildertrend Solutions, Inc. Please inform the company's personnel representative if you need assistance completing this application or to otherwise participate in the application process. To see the complete list of Essential Job Functions, visit https://buildertrend.com/essential-job-functions-notice/
Location: Hybrid – Omaha, NE or Remote – United States
The Job
As the Principal Onboarding Manager at Buildertrend, you will lead the most complex and high-impact customer implementations, helping top builders transform how they run their business. Your work ensures customers see value quickly, adopt with confidence, and grow with our platform over time. You will guide executive stakeholders, shape onboarding strategy, and influence how we serve our most strategic accounts. As a trusted authority on the team, you will also serve to elevate other Onboarding Managers, sharing methodologies and elevating overall onboarding standards. Within your first year, success looks like faster time-to-value, strong customer outcomes, and a measurable lift in adoption and retention across your portfolio.
What You Will Do
- Own onboarding for top-tier and named accounts from kickoff through value realization.
- Design and lead tailored onboarding plans, including complex configurations and data migrations.
- Facilitate executive workshops, training sessions, and on-site engagements that drive adoption.
- Partner with account management to identify and support expansion opportunities.
- Mentor onboarding peers and share best practices across the team.
- Document customer progress and insights using internal tools to ensure smooth handoffs.
- Partner with internal teams and occasionally travel domestically to ensure a seamless, value-driven onboarding experience.
- Embrace using AI as a tool to enhance your work, while remaining open to learning, applying critical thinking, and owning the quality of your final work.
- 6 years of SaaS customer onboarding, implementation, or similar project management experience required.
- Bachelor’s degree required.
- Construction industry experience is a strong plus.
- Proven track record managing complex, multi-stakeholder engagements.
- Strong executive communication skills and the ability to simplify technical concepts.
- Proven experience managing multiple projects with structured implementation methods.
- Skilled in data migration, system configuration, and tools like Salesforce or Gainsight.
- Exceptional health packages, including medical, dental, and vision coverage, plus life insurance and short- and long-term disability benefits
- A 401(k) plan with Buildertrend matching contributions to help you plan for the future
- Generous paid time off, 11 paid holidays, plus personal days to make sure you have time to recharge
- Parental leave and paid sabbaticals to support you during life’s big moments
- Volunteer time off – because giving back matters
- Wellness program and onsite fitness center to keep you feeling your best
- Opportunities for hybrid or remote work to give you the flexibility you need
- Technology reimbursement to help cover costs for the tech you need to do your job from home
- Free daily lunches when you're at our HQ office, plus monthly events to connect with your team
Great builders don’t just manage projects – they run successful businesses. That’s where Buildertrend comes in. As the leading residential construction management platform, we give contractors the power to control their financials, schedules, team workflows and client relationships – all in one system. No more juggling disconnected tools or guessing on profitability. With nearly two decades of industry expertise, Buildertrend helps builders work smarter, scale faster and stay ahead of the competition. If you want to learn more about us, check out: https://buildertrend.com/about/
Working At Buildertrend
At Buildertrend, we fully recognize that we all work so we can live better lives—we appreciate and respect that this is a job and not your whole life. What makes Buildertrend so special is a commitment to ensuring you can have the best job, work with the best people, and live your best life outside of work. Our goal is to create a culture where everyone can make an impact on our customers, communities, and each other. In short: We want you to be who you are, love what you do, and build your best life.
Buildertrend Solutions, Inc. is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee based on race, including natural or protective hairstyle, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy and pregnancy-related conditions, childbirth, breastfeeding, sexual orientation, gender identity, gender expression, sexual orientation, reproductive decision-making), age, physical or mental disability, veteran or military status, genetic information, citizenship, marital status, or any other legally recognized protected basis under federal, state, or local law. The information collected by this application is solely to determine suitability for employment, verify identity, and maintain employment statistics on applicants.
Applicants with disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws. A “reasonable accommodation” is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship on Buildertrend Solutions, Inc. Please inform the company's personnel representative if you need assistance completing this application or to otherwise participate in the application process. To see the complete list of Essential Job Functions, visit https://buildertrend.com/essential-job-functions-notice/
Salary : $110,000 - $130,000