Document Specialist

Integrity. Care. Trust. Compassion. Expertise.

Do these words resonate with you?

These values of Builders culture create success in all we do. We strive to provide deeply supportive partnerships to our customers, agents, and each other.

Builders is proud to be named among the Great Places to Work. Our award-winning culture has earned top marks in Company Direction, Employee Appreciation, Work-Life Balance, Leadership, and Compensation and Benefits. Our strong culture keeps us Built Strong in a forever-changing world, and our AM Best A Rating is evidence of our financial strength.

Position Summary

The Document Specialist is responsible for the design, development, and ongoing support of Oracle Documaker solutions to produce commercial property and casualty insurance documents. In this role, the Specialist serves as a key technical contributor, ensuring document accuracy, regulatory compliance, and operational stability within a highly regulated insurance environment. The Specialist manages the digitization of documents into databases, develops and maintains efficient workflows to optimize document processing and preservation.

Responsibilities

• Design, develop, and maintain Documaker templates to support new business, renewals, endorsements, cancellations, rewrites, and reinstatements, ensuring accuracy and efficiency in document generation.
• Review and process incoming documents for workflow acceptability; produce a wide range of complex insurance documents, including policies, declarations, riders, billing statements, and regulatory notices.
• Implement advanced document logic leveraging DAL scripting, Rules Designer, and Documaker tables to optimize document functionality.
• Integrate Documaker with policy administration and billing systems for both batch and on-demand document production, enhancing operational efficiency.
• Maintain organized document repositories for imaged files and establish robust document and imaging workflows.
• Ensure compliance with state insurance regulations, DOI-approved forms and language, and effective-dated requirements to support regulatory adherence.
• Provide comprehensive support for testing, user acceptance (UAT), and production issue resolution, ensuring seamless document operations.
• Independently analyze and resolve complex document defects, data inconsistencies, and performance concerns with initiative and technical expertise.
• Contribute to team success by leading document initiatives, mentoring colleagues, and providing technical guidance to developers.
• Perform other duties as assigned.

Qualifications

• Bachelor’s degree in information technology, computer science, or a related discipline, or an equivalent combination of education and professional experience
• Five or more years of hands-on Oracle Documaker development experience, including expertise in DAL scripting, Rules Designer, and Documaker table configuration. Experience working with XML data, SQL, and batch document processing, as well as supporting high-volume document generation, print and mail workflows, and large-scale form updates and regulatory rollouts. Familiarity with state-specific and class-based insurance forms, core software applications, Intel server environments
• Knowledge and understanding of Commercial Property and Casualty insurance products and policy lifecycles
• Skill in analysis and problem-solving, with the ability to perform mathematical calculations, troubleshoot issues, and produce clear, accurate documentation
• Skill in verbal and written communication, with the ability to effectively translate complex technical concepts for non-technical stakeholders
• Skill in organizational and time management, with attention to detail, adaptability, and initiative
• Ability to work both independently and collaboratively in team environments with minimal supervision
• Skill in interpersonal interactions, with a track record of resolving conflicts, building strong relationships, and fostering collaboration across diverse teams in fast-paced, dynamic environments
• Knowledge and ability to use Microsoft Office Suite and relevant function-specific software applications

Let’s talk benefits!

• Competitive Salary
• Bonus Structure
• Profit Sharing
• Medical, Dental, Vision Insurance
• Employer Paid Short Term Disability
• Employer Paid Long Term Disability
• Employer Paid Life Insurance
• Voluntary Life Insurance
• 401K with Company Match
• PTO

About Builders

Builders is a mid-sized mutual with remarkable strengths. Rated A by AM Best, Builders has forged rock-solid financial strength and a reputation for reliability and fairness in fulfilling our promises to customers. Kind, collaborative, and customer-centric, our experienced and passionate teams foster a rewarding atmosphere of excellence, trust, and mutual respect, meriting the “Culture Excellence” honors from Top Workplaces. Flexible and highly personal, our experts leverage deeply supportive partnerships with knowledgeable independent agencies to drive better services and protection for policyholders.

Our financial excellence, amazing people, and powerful partnerships build outstanding outcomes and peace of mind for our agents and their clients. This is what we mean by Insurance Built Strong®.

Builders Insurance Group is an Equal Opportunity Employer. We welcome applicants from all walks of life and don't discriminate based on any protected status. Join us in creating a diverse and inclusive workplace! If, during the application process you need assistance, or an accommodation due to a disability, please contact peopleops@bldrs.com.