What are the responsibilities and job description for the Auto Claims Specialist position at Builders?
Integrity. Care. Trust. Compassion. Expertise.
Do these words resonate with you?
These values of Builders culture create success in all we do. We strive to provide deeply supportive partnerships to our customers, agents, and each other.
Builders is proud to be named among the Great Places to Work. Our award-winning culture has earned top marks in Company Direction, Employee Appreciation, Work-Life Balance, Leadership, and Compensation and Benefits. Our strong culture keeps us Built Strong in a forever-changing world, and our AM Best A Rating is evidence of our financial strength.
Position Summary
The Auto Claims Specialist is responsible for the investigation, evaluation and settlement of complex Commercial Auto Liability and Commercial Auto Physical Damage claims. The Specialist upholds standards of excellence in technical proficiency and consistently delivers exceptional customer service.
Responsibilities
- Manage caseload of Property and Casualty claims inclusive of commercial automobile liability and physical damage losses in multiple jurisdictions through effective claim management.
- Investigate and analyze coverage; make coverage determinations; draft coverage correspondence; effectively communicate coverage determinations to policyholders and other stakeholders with minimal supervision or oversight.
- Conduct investigation throughout all aspects of the claims process.
- Establish timely reserves within authority and re-evaluate throughout the life of the claim.
- Determine liability, evaluate exposure, and negotiate claims to resolution.
- Identify and pursue risk transfer opportunities, whether contractual indemnity, contribution or additional insured opportunities and obligations.
- Maintain accurate documentation/information in claim file.
- Proactively drive litigation toward resolution.
- Prepare timely, concise reports including Large Loss and Reinsurance Reports.
- Control costs involving vendor utilization.
- Negotiate and settle claims within authority.
- Foster a professional rapport with clients and claimants to effectively resolve issues.
- Effectively communicate and collaborate with internal and external partners.
- Meet expected quality performance guidelines.
- Attend mediations, pre-trial conferences, trials, and other events as required.
- Perform other duties as assigned.
Qualifications
- Bachelor's degree from an accredited college or university; or equivalent education and experience in Insurance or other related fields
- Minimum of 5 years handling commercial auto liability and physical damage claims
- Current P&C adjuster License, ability to be licensed in GA, FL, SC, CO, and TX
- SCLA, CPCU or other insurance related designations a plus
- Proficient in understanding of commercial auto liability laws, principles, rules and regulations
- Proficient in both verbal and written communication with the ability and commitment to maintain confidentiality
- Skill in interpersonal interactions, with the ability to collaborate effectively with individuals at all organizational levels and with external stakeholders; skill in customer service and problem-solving
- Capacity to work autonomously while ensuring transparent communication with internal leadership
- Skill in analysis, time management, prioritization, negotiation and project management; ability to multi-task effectively while paying attention to detail
- Proficient with Microsoft Office Suite and function specific software applications
Let’s talk benefits!
- Competitive Salary
- Bonus Structure
- Profit Sharing
- Medical, Dental, Vision Insurance
- Employer Paid Short Term Disability
- Employer Paid Long Term Disability
- Employer Paid Life Insurance
- Voluntary Life Insurance
- 401K with Company Match
- PTO
About Builders
Builders is a mid-sized mutual with remarkable strengths. Rated A by AM Best, Builders has forged rock-solid financial strength and a reputation for reliability and fairness in fulfilling our promises to customers. Kind, collaborative, and customer-centric, our experienced and passionate teams foster a rewarding atmosphere of excellence, trust, and mutual respect, meriting the “Culture Excellence” honors from Top Workplaces. Flexible and highly personal, our experts leverage deeply supportive partnerships with knowledgeable independent agencies to drive better services and protection for policyholders.
Our financial excellence, amazing people, and powerful partnerships build outstanding outcomes and peace of mind for our agents and their clients. This is what we mean by Insurance Built Strong®.
Builders Insurance Group is an Equal Opportunity Employer. We welcome applicants from all walks of life and don't discriminate based on any protected status. Join us in creating a diverse and inclusive workplace! If, during the application process you need assistance, or an accommodation due to a disability, please contact peopleops@bldrs.com.