What are the responsibilities and job description for the IT Support Specialist position at Builders Warehouse?
Job Title: IT Support SpecialistLocation: Builders – Aurora, CODepartment: Information TechnologyReports To: Director of Information TechnologySalary: Hourly / $27-$31 hr.Status: Full-TimeAbout the RoleJoin the Builders IT team and help drive digital transformation and operational excellence across a diverse family of companies. As an IT Support Specialist, you’ll support users and systems leveraging industry-leading platforms such as Epicor, Litmos, Monday.com, our advanced Warehouse Management System, and Samsara fleet tracking, Limble fleet maintenance, and other industry-leading technologies. You’ll play a key role in enabling business success in retail, logistics, design, and manufacturing.Builders is committed to respect, teamwork, and continuous improvement. You’ll work in a collaborative, growth-focused environment where your ideas and expertise make a real impact.If you are passionate about technology, eager to learn, and ready to support a vibrant network of companies, Builders is the place to build your career.Key ResponsibilitiesProvide technical support for users, resolving hardware, software, and network issues.Collaborate with IT team members to solve problems and identify process improvements.Assist with installation, configuration, and updates of software and hardware.Maintain accurate documentation and inventory of equipment.Deliver basic user training and support.Travel to other divisions as needed.What We ValueStrong communication, customer service, and interpersonal skills.Ability to manage multiple priorities and work independently.Creative problem-solving and adaptability.Calm, professional demeanor under pressure.Commitment to continuous learning and professional development.Initiative and a growth mindset. Teamwork and collaboration across departments.QualificationsDegree in Computer Science or related field, or 2 years in IT support or related field preferred.Prior help desk or customer service experience beneficial.Experience with Active Directory, Microsoft 365 Admin, Azure/Entra, MS Sharepoint, Teams and basic networking fundamentals required. Familiarity with network testing tools and protocols.Structured cabling skills preferred. Must be able to lift up to 50 lbs. and use basic hand tools.Relevant certifications (e.g., CompTIA, Microsoft) are a plus.BenefitsVacation LeaveSick Leave8 Paid HolidaysEmployee Discount401k Retirement Plan (with company match)InsuranceMedicalDentalVisionDisabilityLifeMedical and Dependent Flex AccountsHSA Account Builders serves the Nebraska and Colorado markets plus the surrounding areas. We are a family oriented company seeking constant improvement to support services and being proactive in meeting our customer needs. We do this by building relationships with our customers in order to help them achieve their project goals with teamwork oriented staff, quality products and outstanding customer service. Our customers include contractors, builders, re-modelers and do-it-yourselfers. We offer building materials and home improvement essentials.Each location/department within our organization plays a vital role in helping our customers determine the best solutions for their project, home or commercial needs. Working as a core TEAM we guide our customers from start to finish no matter how large or small. Our TEAM sells, designs, builds and installs the products needed to assist our customers in achieving their goals. Customer Service is KEY to Exceeding our Customers Expectations.Compensation details: 27-31 Hourly WagePI8958ca8155af-25405-39216508
Salary : $27 - $31