Internal Communications Manager

Integrity. Care. Trust. Compassion. Expertise.

Do these words resonate with you?

These values of Builders culture create success in all we do. We strive to provide deeply supportive partnerships to our customers, agents, and each other.

Builders is proud to be named among the Great Places to Work. Our award-winning culture has earned top marks in Company Direction, Employee Appreciation, Work-Life Balance, Leadership, and Compensation and Benefits. Our strong culture keeps us Built Strong in a forever-changing world, and our AM Best A Rating is evidence of our financial strength.

Position Summary

The Internal Communications Manager is a new, individual contributor level, hands-on role that has been strategically realigned within the People Operations division to support the company’s increased focus on clear, consistent, and employee-centric communications. Reporting to the Chief People Officer, this role serves as the central point of accountability for internal messaging from leadership and People Operations—partnering on strategy and owning execution.

This position designs and delivers an integrated internal communications approach that keeps employees informed, aligned, and connected to the organization’s goals and values. As a standalone role, the Internal Communications Manager takes a roll-up-your-sleeves approach—developing content, managing communication channels, and executing communications end-to-end—while partnering closely with leaders to translate business priorities into messages that strengthen engagement, clarity, and connection across the workforce.

Responsibilities

• Create clear, engaging messages and presentations for town halls and Leadership Council meetings, partnering with Marketing and People Operations to ensure strong content, consistent messaging, and smooth execution.
• Plan and deliver timely, multi-channel internal communications—including email, intranet, and company-wide updates—so employees receive the right information, at the right time, in a clear and accessible way.
• Use metrics, feedback, and analytics to evaluate communication effectiveness and continuously improve clarity, reach, and engagement.
• Collaborate with Marketing and key stakeholders to align internal communications with the brand platform and guidelines, supporting a consistent, credible brand voice across all channels.
• Manage and evolve the intranet as a primary communication channel, driving adoption and creating content that strengthens connection, transparency, and collaboration across the organization.
• Support company initiatives, events, and projects with clear, thoughtful communications that help employees feel informed, included, and connected.
• Serve as a trusted communications advisor to senior leaders, shaping and drafting messages on their behalf to ensure a consistent, thoughtful voice that reflects the company’s culture, values, and brand.
• Collaborate on employee recognition communications that reinforce company values and contribute to a positive, inclusive workplace culture.
• Stay current on communication tools, technology, and best practices to continuously improve how information is shared across the organization.
• Use standard audio/visual tools and virtual platforms (e.g., cameras, microphones, Zoom, Teams) to support professional live and recorded internal communications.
• Demonstrate curiosity and a solid understanding of the business to partner effectively with leaders and translate operational and financial updates into clear employee communications.
• Develop and manage editorial calendars and communication plans that support coordinated, multi-step content development and review.
• Apply a strong visual eye to create simple graphics and presentations independently, while partnering effectively with internal or external design resources as needed.
• Perform other duties as assigned.

• Bachelor’s degree in Communications, Human Resources, Journalism, Marketing, Public Relations, or a related field, or equivalent experience.
• Five or more years of experience in internal or corporate communications, employee communications, HR communications, or a related role.
• Strong written and verbal communication skills, with the ability to craft clear, engaging messages for diverse employee and leadership audiences.
• Experience delivering multi-channel internal communications (e.g., email, intranet, presentations, leadership messaging).
• Ability to translate complex information into clear, audience-appropriate content.
• Proven ability to manage multiple priorities and deadlines in a fast-paced, hands-on environment.
• Comfortable working independently as a standalone role while collaborating closely with cross-functional partners.
• Strong relationship-building skills and sound judgment when supporting leader communications.
• Experience with intranet platforms and employee communication tools preferred.
• Proficiency in Microsoft Office, particularly PowerPoint; familiarity with visual or design tools a plus.

Let’s talk benefits!

• Competitive Salary
• Bonus Structure
• Profit Sharing
• Medical, Dental, Vision Insurance
• Employer Paid Short Term Disability
• Employer Paid Long Term Disability
• Employer Paid Life Insurance
• Voluntary Life Insurance
• 401K with Company Match
• PTO

About Builders

Builders is a mid-sized mutual with remarkable strengths. Rated A by AM Best, Builders has forged rock-solid financial strength and a reputation for reliability and fairness in fulfilling our promises to customers. Kind, collaborative, and customer-centric, our experienced and passionate teams foster a rewarding atmosphere of excellence, trust, and mutual respect, meriting the “Culture Excellence” honors from Top Workplaces. Flexible and highly personal, our experts leverage deeply supportive partnerships with knowledgeable independent agencies to drive better services and protection for policyholders.

Our financial excellence, amazing people, and powerful partnerships build outstanding outcomes and peace of mind for our agents and their clients. This is what we mean by Insurance Built Strong®.

Builders Insurance Group is an Equal Opportunity Employer. We welcome applicants from all walks of life and don't discriminate based on any protected status. Join us in creating a diverse and inclusive workplace! If, during the application process you need assistance, or an accommodation due to a disability, please contact peopleops@bldrs.com.