What are the responsibilities and job description for the FIELD SERVICES REPRESENTATIVE I position at Builders Firstsource, Inc.?
Addresses construction service and product issues at the customer's site in order to ensure that customer complaints regarding the quality and reliability are resolved in the most efficient and cost-effective manner.
- Investigates / examines the condition of company building workmanship and products on the customer's site at all stages of construction based on concerns raised by the customer; reports back to the Customer Service team on findings.
- Recommends replacement or repair of defective products based on customer service guidelines related to efficiency and cost effectiveness.
- Negotiates and approves third party repair / adjustment; inspects completed work for quality adherence.
Requirements : High school diploma or General Education Degree (GED), or equivalent combination of education and experience. This is an entry level position where the incumbent will receive on-the-job training.
