What are the responsibilities and job description for the Lead Appliance Installation & Service Technician position at Builder Sales and Services, Inc.?
Lead Appliance Installation & Service Technician
Location: Macon, GA
We are seeking an experienced Appliance Installation & Service Technician to join our growing team.
This is not a delivery position. We specialize in installing and servicing premium residential appliances for homeowners, custom builders, and kitchen designers. Our technicians are known for exceptional craftsmanship, technical expertise, and outstanding customer service.
Responsibilities
- Install luxury built-in appliances including refrigeration, cooking, ventilation, dishwashers, laundry equipment, and outdoor kitchens
- Diagnose and repair residential appliances, including warranty and non-warranty service calls
- Troubleshoot installation and performance issues in the field
- Read installation specifications, cabinetry drawings, and manufacturer documentation
- Ensure every installation meets manufacturer requirements and local codes
- Perform appliance start-up, testing, and customer orientation
- Train and mentor apprentice installers
- Communicate professionally with homeowners, builders, designers, and contractors
- Maintain company vehicle, tools, and equipment
- Deliver a five-star customer experience on every job
Qualifications
- 5 years of appliance installation and/or residential appliance service experience
- Experience servicing and installing premium appliance brands is strongly preferred
- Ability to diagnose electrical, plumbing, gas, ventilation, and mechanical appliance issues
- EPA certification for sealed refrigeration systems is a plus
- Manufacturer certifications (Sub-Zero, Wolf, Cove, JennAir, KitchenAid, Speed Queen, etc.) are highly desirable
- Excellent mechanical aptitude and troubleshooting skills
- Strong customer service and communication abilities
- Ability to work independently and make sound decisions in the field
- Valid driver's license with a clean driving record
- Ability to pass a background check and drug screening
- Ability to safely lift and maneuver heavy appliances
- Minimum Highschool diploma or equivalent. Tech school or certifications a bonus.
Compensation
- $30–35 /hour, based on experience
- Quarterly performance bonuses
- Paid manufacturer certification training
- Company uniforms
- Paid holidays
- Paid vacation
- Retirement plan with company match
- Health insurance assistance
- Company vehicle for qualified technicians
- Employee discounts
Why Join Our Team?
We are a growing independent luxury appliance retailer where quality matters. You'll work with premium products, appreciative customers, and a team that values professionalism, integrity, and craftsmanship. We invest in our employees and provide opportunities for long-term career growth.
Pay: $30.00 - $35.00 per hour
Benefits:
- Company truck
- Dental insurance
- Employee discount
- Fuel card
- Health insurance
- Paid time off
- Paid training
- Parental leave
- Professional development assistance
- Retirement plan
- Safety equipment provided
- Tools provided
- Vision insurance
Education:
- High school or equivalent (Required)
Experience:
- Appliance repair: 5 years (Required)
- Appliance installation: 5 years (Required)
- Closed system refrigeration: 5 years (Preferred)
License/Certification:
- EPA Certification (Preferred)
Ability to Commute:
- Macon, GA 31210 (Required)
Work Location: In person
Salary : $30 - $35