Customer Service Coordinator

Position Overview

This role is the communication and scheduling hub of the company. The Customer Service Coordinator handles all inbound calls, sells pest control services confidently over the phone, and manages technician routing to keep the field running smoothly. The employee must be able to communicate effectively with customers from all socio-economic backgrounds and adapt their approach to meet each customer’s needs. This position directly affects customer satisfaction, company reputation, and daily operational efficiency.

Key Responsibilities

• Answer inbound calls promptly and professionally.
• Provide accurate service information and confidently close pest control sales by phone.
• Enter customer details, service notes, and job requirements into the CRM with precision.
• Build and adjust technician routes to maximize efficiency and reduce unnecessary drive time.
• Follow up on estimates, missed calls, reschedules, and reminders to maintain a full schedule.
• Assist customers with billing questions, scheduling adjustments, and general support needs.
• Collect payments from customers by phone or through approved systems, ensuring accuracy and proper documentation.
• Assist with inventory control, including tracking stock levels, logging product movement, and communicating shortages.
• Support day-to-day operations of the retail chemical sales store, including customer assistance, product knowledge, and basic sales transactions.
• Maintain a strong working knowledge of all services and standards provided by BugMan Pest Services LLC.
• Communicate urgent customer concerns, service issues, or schedule conflicts to management quickly.

Qualifications

• Strong phone presence and ability to close sales confidently.
• Previous experience in customer service, phone sales, dispatching, or scheduling preferred.
• Candidate must possess working knowledge of the local region, including major streets, highways, neighborhoods, landmarks, and commonly traveled routes.
• Excellent multitasking, organization, and quick problem-solving skills.
• Comfortable using CRM and scheduling software.
• Ability to read a map and plan efficient routes based on map data.
• Ability to stay calm, patient, and professional with all customers, regardless of background or temperament.
• Reliable, punctual, and professional demeanor.
• Working mobile phone with text capability required.

Work Environment

• Fast-paced service operation with constant coordination between office and field staff.
• Involves interaction with customers both over the phone and at the retail counter.
• Direct influence on customer satisfaction, technician productivity, inventory flow, and store efficiency.
• Requires consistent focus, adaptability, and attention to detail.
• Must be able to sit for long periods of time.
• Must be able to wear head-set or earpiece for long periods of time.

This position offers an engaging work environment where your communication skills can make a meaningful impact on our clients' experiences with Bugman Pest Control. We value professionalism, efficiency, and a proactive approach to customer service excellence.

Job Type: Full-time

Pay: From $13.00 per hour

Expected hours: 40 per week

Benefits:

• Health insurance
• On-the-job training
• Referral program

People with a criminal record are encouraged to apply

Work Location: In person

Salary : $13