Customer Service Manager - Pest Industry

Customer Service Manager – Metro Atlanta, GA

Join Bug Busters, Inc., a trusted leader in the pest control industry, and lead the operational excellence of our customer service center. You’ll manage a high-volume team, drive customer satisfaction, optimize processes, and shape the customer experience for a growing organization.

Why You’ll Love This Role

• Lead a major function in a company with a 40 -year legacy in the Southeast.
• Manage and mentor a large team of customer service representatives, team leads and specialists.
• Opportunity to influence process improvements, service quality standards and team culture.
• Competitive compensation with a base salary aligned with market norms, plus benefits and performance incentives.
• Work in a collaborative, mission-driven environment where “exceptional service” isn’t just a phrase — it’s how we operate.

Salary & Benefits

• Base salary:
• Performance-based bonus/incentive plan.
• Health, dental & vision insurance.
• 401(k) with company match.
• Paid time off and holidays.
• Career development opportunities — we promote from within.

Others:

• Job Type: Full-time
• Work Location: Woodstock / Metro Atlanta area (on-site)

What You’ll Do

• Lead and oversee the daily operations of the customer service department: staffing, scheduling, performance management, and service level metrics.
• Establish goals, KPIs (customer satisfaction, first-call resolution, average handle time, retention), monitor results and implement action plans.
• Drive process improvements, adopt best practices, implement training programs and optimize workflows to elevate service quality.
• Work cross-functionally with operations, sales, marketing and field teams to ensure the customer experience is seamless and consistent.
• Handle escalated customer issues and support the resolution of complex or high-impact cases.
• Champion culture: coach, develop and inspire the team, promoting accountability, ownership and continuous improvement.

What You Bring

• Minimum 5-7 years of progressive experience managing customer service teams — preferably in a service-oriented business.
• Demonstrated experience managing a team (10 employees) and achieving measurable results (e.g., improved CSAT, reduced churn, increased efficiency).
• Strong operational mindset: ability to translate metrics into action, drive performance and implement process changes.
• Excellent communication, leadership and coaching skills; comfortable working at both strategic and tactical levels.
• Experience with customer service technologies (PestPac, Xrai, Hubspot) is a plus.
• Bachelor’s degree preferred (or equivalent experience).
• The commitment to deliver excellence and continuously raise the bar for team performance.

Ready to Lead?

If you are a results-driven leader with a passion for customer service excellence, we want to hear from you. Apply today at: www.bugbustersusa.com/career

Bug Busters, Inc. is an Equal Opportunity Employer and a Drug-Free Workplace.

Pay: $47,000.00 - $54,000.00 per year

Benefits:

• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Experience:

• Customer service: 5 years (Required)
• Leadership: 2 years (Required)
• Pest control: 2 years (Required)
• Call center management: 1 year (Preferred)

License/Certification:

• Driver's License 5 years (Required)

Work Location: In person

Salary : $47,000 - $54,000