What are the responsibilities and job description for the Customer Care Coordinator position at Bug Bully Pest Control?
Position Overview
Bug Bully Pest Control is growing—and we’re looking for a motivated, detail-oriented Customer Care Specialist to join our team! This is a dual-role position that blends creative marketing tasks with efficient scheduling support. You’ll play a key part in helping us grow our brand, keep our operations running smoothly, and deliver a top-tier customer experience. *Pest Control and/or FieldRoutes experience is a plus*
This role is perfect for someone who’s organized, proactive, and excited about helping a small, local business thrive.
Key Responsibilities
- Answer customer calls and schedule service visits
- Manage and update social media platforms and website content
- Track marketing performance and provide reports/insights
- Coordinate with vendors for marketing materials and events
- Build partnerships with local businesses and community organizations
- Help generate leads through smart, targeted marketing strategies
Scheduling Duties
- Answer incoming calls and respond to online service inquiries with professionalism and care
- Schedule and confirm service appointments for new and existing customers
- Optimize daily technician routes for efficiency and timeliness
- Communicate appointment details clearly to both customers and team members
- Adjust schedules for cancellations or last-minute changes
- Keep accurate customer and service records in our CRM system
Qualifications
- High school diploma or equivalent (Associate’s or Bachelor’s in Marketing, Communications, or Business preferred)
- 1–2 years of experience in marketing, customer service, or scheduling (service industry experience is a plus)
- Strong written and verbal communication skills
- Proficient with Microsoft Office and familiar with basic digital marketing tools
- Experience with CRM or scheduling software (ServiceTitan, Housecall Pro, etc.) is a plus
- Detail-oriented with strong multitasking skills
- Friendly, team-oriented, and proactive attitude
Benefits
- Competitive hourly pay based on experience
- Paid time off and holidays
- Health benefits (for qualifying employees)
- Opportunities for growth and advancement
- Supportive, family-oriented company culture
Our Core Values
Think Smart, Move Fast
People First, Always
Own the Outcome
How to Apply
Please send your resume and a brief cover letter to [bugbullypc@gmail.com]. We’re excited to meet someone who’s ready to roll up their sleeves, support our mission, and help us grow!
Job Type: Full-time
Pay: $50,000.00 - $70,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
Work Location: In person
Salary : $50,000 - $70,000