What are the responsibilities and job description for the Business Coach position at Buffini & Company?
Mission Alignment
At Buffini & Company, our mission is to impact and improve the lives of people. For over two decades, we’ve helped real estate professionals and small business owners build referral-based businesses and live the good life, professionally and personally. Our Business Coaches are central to that mission. Through one-to-one coaching, strengths-based insight, and a proven methodology, Business Coaches equip clients to gain clarity, take action, and achieve measurable business results.
Role Summary
The Business Coach plays a critical role in supporting and guiding One2One Coaching member by helping them implement a customized business plan rooted in their personal goals, vision, and values. This role blends expert accountability, encouragement, and practical strategy to help clients maintain consistent revenue, master the Working by Referral system, and maximize their potential.
Business Coaches also support departmental priorities through complimentary coaching sessions with prospective clients, short-term business support coverage for other coaches, and internal collaboration. Over time, this position grows into a full client caseload with professional development opportunities for continued growth, certification, and leadership.
Key Responsibilities (additional Duties May Be Added As Needed)
Coaching & Customer Success
Qualifications & Competencies
Joining Buffini & Company means being part of a values-driven culture rooted in service, excellence, and growth. Our Business Coaches are more than accountability partners, they are catalysts for change, impact, and human transformation.
At Buffini & Company, our mission is to impact and improve the lives of people. For over two decades, we’ve helped real estate professionals and small business owners build referral-based businesses and live the good life, professionally and personally. Our Business Coaches are central to that mission. Through one-to-one coaching, strengths-based insight, and a proven methodology, Business Coaches equip clients to gain clarity, take action, and achieve measurable business results.
Role Summary
The Business Coach plays a critical role in supporting and guiding One2One Coaching member by helping them implement a customized business plan rooted in their personal goals, vision, and values. This role blends expert accountability, encouragement, and practical strategy to help clients maintain consistent revenue, master the Working by Referral system, and maximize their potential.
Business Coaches also support departmental priorities through complimentary coaching sessions with prospective clients, short-term business support coverage for other coaches, and internal collaboration. Over time, this position grows into a full client caseload with professional development opportunities for continued growth, certification, and leadership.
Key Responsibilities (additional Duties May Be Added As Needed)
Coaching & Customer Success
- Coach One2One Members using Buffini & Company’s Working by Referral system and personalized business planning strategies.
- Conduct a minimum of two 30-minute coaching calls per client per month.
- Support clients in implementing lead generation systems, time management, and business fundamentals aligned with their goals.
- Review past coaching notes, track progress, and update action plans using Buffini’s CRM and Salesforce tools.
- Integrate REALStrengths language and insights to support client development and self-awareness.
- Maintain coaching records and communication documentation in accordance with department guidelines.
- Deliver exceptional service that promotes client success, engagement, and retention.
- Provide short-term business support client coverage when fellow coaches are on leave.
- Participate actively in coaching department initiatives, meetings, trainings, group discussions, and cross-functional collaboration.
- Maintain accurate records of business activity, attend ongoing professional development, and contribute to team culture and innovation.
- Conduct complimentary coaching calls for prospective One2One Members.
- Communicate the value of coaching through strengths-based inquiry and goal alignment.
- Support new client onboarding and transition into One2One Coaching, as needed.
- Successfully complete New Business Coach Training and Buffini & Company’s Business Coach Certification process (including REALStrengths integration).
- Ramp up to a minimum caseload of 75 One2One Members with 6 months.
- Demonstrate growth in coaching competency, client impact, and strategic execution.
Qualifications & Competencies
- Background in coaching, small business ownership, business leadership, psychology, education, or training.
- Strong verbal and written communication skills.
- High emotional intelligence and active listening ability.
- Organized and disciplined with time blocking, calendar management, and follow-through.
- Proficient with Microsoft Office Suite, CRM systems (especially Salesforce), and collaborative tools like SharePoint or OneDrive.
- Self-starter who thrives in a fast-paced, service-oriented, remote environment.
- Bachelor’s degree or equivalent professional experience required.
- Accredited coaching certification is a plus but not required.
- REALStrengths certification and Buffini Business Coach Certification provided internally.
- Fully remote role with expected travel for company events, coach intensives, and leadership summits
- Must be a visible model of Buffini & Company’s core values:
- Live What We Teach
- Practice Servant Leadership
- Excellence Is Our Minimum Standard
- Regularly required to sit, speak, listen, and use hands for computer-related tasks.
- Occasionally required to stand or walk for extended periods during events.
- May need to lift up to 30 pounds when assisting at events.
Joining Buffini & Company means being part of a values-driven culture rooted in service, excellence, and growth. Our Business Coaches are more than accountability partners, they are catalysts for change, impact, and human transformation.