What are the responsibilities and job description for the Shift Lead position at Buffalo Wild Wings?
Shift Lead-
JOB PURPOSE: The purpose of this position is to provide additional support to the Management Team and allow for additional coverage during peak periods, or in the absence of a Manager.
If you enjoy working in a fun, high-energy environment and want to be part of a wildly successful and fast-growing restaurant chain where the game is always on, we invite you to bring your enthusiasm and passion to Buffalo Wild Wings
Come join a team that is all about sports, great food, family and friends
Management experience in a quick or full-service restaurant is required. If you've got a flair for fun and are looking for a great team to work with, we want You
Advancement opportunities
Flexible schedules
Apply Now
CORE JOB FUNCTIONS / RESPONSIBILITIES
- Ensure that 100% of table visits are performed and all Guest issues are resolved throughout the shift
- Lead and coach Team Member performance
- Positively impact the achievement of sales and profits in the restaurant
- Help provide support and direction for the Front of House and Heart of House Teams Administrative
- Open and close the restaurant, including all appropriate paperwork
- Run a mid-shift
- Perform shift change, including all appropriate paperwork
- Break down cash drawers
- Perform safe audits
- Inspect credit cards
- Complete Manager Absolutes
- Perform Comps, Voids, and Discounts (CVDs) and Pull Backs
- Perform Server check-outs
- Document shift highlights in the daily communication log
- Operational Readiness & Execution
- Perform Heart of House Line Checks
- Perform Bar Line Checks
- Perform Daily QSC
- Monitor food quality, labor, and safety throughout the shift
- Receive food orders, ensure proper product, food quality, food safety, and proper storage
- Receive liquor orders, ensure proper products and proper storage
- Guest & Team Member Relations
- Conduct Team Member pre-shift meetings
- Perform figure eights during peak periods
- Address Guest complaints in the restaurant
- Assign cleaning duties to Team Members
- Manage labor on the shift
- Monitor Guest and Team Member safety and security
- Monitor Responsible Alcohol Service
- Follow FOH Support clock-in and clock-out policy
- Other duties as assigned by management
Salary : $40,000 - $60,000
