Manager

JOB DESCRIPTION SUMMARY:

The Restaurant Manager is responsible for shift management and the operational excellence their assigned department of a single Buffalo Wild Wing’s sports bar. The Restaurant Manager will work as a member of the management team maintaining the restaurant’s revenue, profitability and quality goals. You will ensure efficient restaurant operation, as well as maintain high production, productivity, quality, and customer-service standards.

RESPONSIBILITIES:

· Model hospitality skills/behaviors by conducting 100% table visits of guests in the restaurant.

· Effectively handle guest complaints.

· Build positive, professional relationships with members of the community.

· Manage department staffing needs to ensure proper staffing levels are maintained; review applications, interview candidates, and training.

· Lead shift meetings and solicit feedback from team members.

· Handles shift-by-shift coaching and performance counseling and feedback of team members on as needed basis.

· Responsible for the proper submission and documentation of all guest and team member related injuries and/or incidents.

· Manage shifts to achieve sales and profit goals

· Conduct administrative manager functions and transactions.

· Ensure adherence to SERV Safe Alcohol, Food and HACCP standards.

· Ensure PCI compliance for all credit card transaction documents.

· Conduct time punch audit daily and make corrections accordingly.

· Assist with rollouts of new company programs, policies, and procedures.

· Unload trucks, pallets, and cases of food and beverage

· Rotate and restock inventory

· Ensure team meets or exceeds cost of sales actual vs legitimate target.

· Unloading vendor trucks/pallets, ensures inventory is properly received and rotated.

· Other duties as assigned.

SKILLS/QUALIFICATIONS:

· Must be at least 21 years of age.

· Minimum two years restaurant management experience preferred.

· College degree preferred or equivalent in experience.

· Strong written and verbal communication skills.

· Ability to work independently with minimal supervision.

· Energetic and flexible.

· Maintains a calm, tactful demeanor when dealing with difficult situations.

· Well organized and detail oriented.

· Forms strong working relationships within team.

· Identifies additional tasks to be completed and willingly assists others.

· Follows direction with focused attention.

· Strong computer skills

· Must possess proper food handler and alcohol dispensing certifications.

SUPERVISORY RESPONSIBILITIES:

· Supervision over hourly employees during each shift

Job Type: Full-time

Work Location: In person