What are the responsibilities and job description for the Restaurant Shift Leader/ Manager position at Buffalo Wild Wings Blacksburg, Va.?
CORE JOB FUNCTIONS / RESPONSIBILITIES
- Ensure that 100% of table visits are performed and all Guest issues are resolved throughout the shift
- Lead and coach Team Member performance
- Positively impact the achievement of sales and profits in the restaurant
- Help provide support and direction for the Front of House and Heart of House Teams Administrative.
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- Open and close the restaurant, including all appropriate paperwork
- Run a mid-shift
- Perform shift change, including all appropriate paperwork
- Break down cash drawers
- Perform safe audits
- Inspect credit cards
- Complete Manager Absolutes
- Perform Comps, Voids, and Discounts (CVDs) and Pull Backs
- Perform Server check-outs
- Document shift highlights in the daily communication log
- Operational Readiness & Execution
- Perform Heart of House Line Checks
- Perform Bar Line Checks
- Perform Daily QSC
- Monitor food quality, labor, and safety throughout the shift
- Receive food orders, ensure proper product, food quality, food safety, and proper storage
- Receive liquor orders, ensure proper products and proper storage
- Guest & Team Member Relations
- Conduct Team Member pre-shift meetings
- Perform figure eights during peak periods
- Address Guest complaints in the restaurant
- Assign cleaning duties to Team Members
- Manage labor on the shift
- Monitor Guest and Team Member safety and security
- Monitor Responsible Alcohol Service
- Follow FOH Support clock-in and clock-out policy
- Other duties as assigned by management
Job Type: Full-time
Pay: $20.00 - $22.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
Work Location: In person
Benefits:
Employee Discounts, Job Training, Vacation & Paid Time OffSalary : $20 - $22