What are the responsibilities and job description for the IT Hospitality Specialist position at Buffalo Thunder Resort?
Description
JOB PURPOSE: The IT Hospitality Specialist oversees, maintains, and troubleshoots all technology systems
across the property, including hotel operations, event spaces, and back-of-house
administration. This role ensures continuous, seamless guest connectivity, and strict
payment compliance. The ideal candidate pairs IT troubleshooting fundamentals with a
white-glove customer service mindset, resolving technical issues smoothly in a fast-paced
hospitality environment.
ESSENTIAL FUNCTIONS:
• Performs analysis and support of Point-of-Sale Management Systems including Agilysys, Hilton
PEP, casino CMS, and other related hospitality applications systems;
• Coordinates with Hotel, F&B and Hotel Sales Operations to include internal and external
partners regarding the design, development, installation, testing and maintenance of
hardware and software related to hospitality systems, including upgrades and installs;
• Provides support to end users with applications usage;
• Provides secondary support to point of sale, software, and applications;
• Monitors and maintains system stability and reacts appropriately to help maintain system
availability;
• Communicates and coordinates maintenance schedules and downtime.
• Prepares and maintain a clear road-map for the system showing current configuration and
future upgrades and/or configuration changes;
• Be available for on-call duty by working cooperatively with all levels of staff, internal and
external;
• Other duties as assigned.
REQUIRED QUALIFICATIONS (KNOWLEDGE, SKILLS, AND ABILITIES):
• Must be 21 years of age or older;
• Ability to comprehend the technical and business needs of front of house and back-office staff,
especially Hotel and F&B operations; providing support and solutions;
• Possess a general knowledge of Hotel and F&B services within a resort
environment;
• Understand the business and system associations with hotel operations;
• Written and oral communications skills and well-presented interpersonal skills;
• Highly self-motivated and keen attention to detail;
• Proven analytical, evaluative and problem-solving abilities;
• Exceptional customer service skills;
• Experience working in a team-oriented, collaborative environment;
REQUIRED EDUCATION OR COMBINATION OF EDUCATION AND EXPERIENCE:
• High School Diploma or GED;
• Associate degree or equivalent work experience;
• Four years related work experience in a Food and Beverage, Casino/Hotel environment;
• Two years hands on Point-of-Sale Systems (POS) experience;
• Technical Certifications such as Google IT Support, A , Office 365 are recognized as a plus;
• Application support experience with PEP and Agilysys Client GUI.
PHYSICAL REQUIREMENTS/WORK ENVIRONMENT:
• Standing-10% /Walking-20% /Sitting-70%; Computer room setting/secluded and segregated.
Hotel, Casino, and office settings.
• Exposure to cigarette smoke and noise. Exposure to computer systems.
• Lifting and carrying up to 40 lbs.
• Some travel required.
• Required to work weekends and holidays as needed.
DISCLAIMER STATEMENT: This job description lists the major duties and responsibilities required of the
employee. An employee to perform tasks other than those listed to meet business needs.
JOB PURPOSE: The IT Hospitality Specialist oversees, maintains, and troubleshoots all technology systems
across the property, including hotel operations, event spaces, and back-of-house
administration. This role ensures continuous, seamless guest connectivity, and strict
payment compliance. The ideal candidate pairs IT troubleshooting fundamentals with a
white-glove customer service mindset, resolving technical issues smoothly in a fast-paced
hospitality environment.
ESSENTIAL FUNCTIONS:
• Performs analysis and support of Point-of-Sale Management Systems including Agilysys, Hilton
PEP, casino CMS, and other related hospitality applications systems;
• Coordinates with Hotel, F&B and Hotel Sales Operations to include internal and external
partners regarding the design, development, installation, testing and maintenance of
hardware and software related to hospitality systems, including upgrades and installs;
• Provides support to end users with applications usage;
• Provides secondary support to point of sale, software, and applications;
• Monitors and maintains system stability and reacts appropriately to help maintain system
availability;
• Communicates and coordinates maintenance schedules and downtime.
• Prepares and maintain a clear road-map for the system showing current configuration and
future upgrades and/or configuration changes;
• Be available for on-call duty by working cooperatively with all levels of staff, internal and
external;
• Other duties as assigned.
REQUIRED QUALIFICATIONS (KNOWLEDGE, SKILLS, AND ABILITIES):
• Must be 21 years of age or older;
• Ability to comprehend the technical and business needs of front of house and back-office staff,
especially Hotel and F&B operations; providing support and solutions;
• Possess a general knowledge of Hotel and F&B services within a resort
environment;
• Understand the business and system associations with hotel operations;
• Written and oral communications skills and well-presented interpersonal skills;
• Highly self-motivated and keen attention to detail;
• Proven analytical, evaluative and problem-solving abilities;
• Exceptional customer service skills;
• Experience working in a team-oriented, collaborative environment;
REQUIRED EDUCATION OR COMBINATION OF EDUCATION AND EXPERIENCE:
• High School Diploma or GED;
• Associate degree or equivalent work experience;
• Four years related work experience in a Food and Beverage, Casino/Hotel environment;
• Two years hands on Point-of-Sale Systems (POS) experience;
• Technical Certifications such as Google IT Support, A , Office 365 are recognized as a plus;
• Application support experience with PEP and Agilysys Client GUI.
PHYSICAL REQUIREMENTS/WORK ENVIRONMENT:
• Standing-10% /Walking-20% /Sitting-70%; Computer room setting/secluded and segregated.
Hotel, Casino, and office settings.
• Exposure to cigarette smoke and noise. Exposure to computer systems.
• Lifting and carrying up to 40 lbs.
• Some travel required.
• Required to work weekends and holidays as needed.
DISCLAIMER STATEMENT: This job description lists the major duties and responsibilities required of the
employee. An employee to perform tasks other than those listed to meet business needs.
Salary : $60,000