What are the responsibilities and job description for the Patient Service Representative position at Buffalo Spine and Sports Medicine?
Buffalo Spine and Sports Medicine - Patient Services Representative
Job summary
- Our healthcare clinic is looking for a Patient Services Representative to join our team. In this position your primary responsibilities revolve around customer service. You help inpatient guests sign in and fill out the proper paperwork, schedule appointments over the phone, and answer questions those in the waiting room may have. You also have administrative and data entry duties, including maintaining charts and medical records. Our perfect candidate has receptionist experience, preferably in a medical office, and is familiar with medical terminology. Prior experience is preferred but not required.
Duties and responsibilities
- Receiving and sorting daily mail/deliveries/couriers
- Serve visitors by greeting, welcoming, directing and announcing them appropriately
- Assist visitors in filling out forms
- Perform other clerical receptionist duties such as filing, scanning, photocopying, collating, faxing etc.
- Schedule, reschedule and cancel appointments
- Answer telephone calls and transfer calls to the appropriate person; document clinical calls in EMR
- Respond to emails and office correspondence
- Monitor, stock and restock office machines
- Assist in resolving clients’ issues and complaints
- Take patient demographics, insurance information and copayments at time of service
- Ensure that patients and visitors are educated on the clinical procedures and policies
- Assist clinical staff with clinical phone line when needed
- Complete medical record requests
- Index incoming faxes
Requirements and Qualifications
- Proficient with Microsoft Suite
- Professional appearance
- Arrive for shift on time, schedule flexibility
- Solid communication skills both written and verbal
- Ability to be resourceful and proactive in dealing with issues that may arise
- Ability to organize, multitask, prioritize and work under pressure
- High school diploma or GED certificate
Pay and Benefits
- Hourly range $18 - $21
- 401k Plan
- Health Insurance
- Vacation and Paid Time Off
Job Type: Full-time
Pay: $18.00 - $21.00 per hour
Benefits:
- 401(k)
- Health insurance
Work Location: In person
Salary : $18 - $21