Food and Beverage Supervisor

Shaner and Buffalo Marriott at LECOM HARBORCENTER is seeking a Food & Beverage Supervisor who will help train and lead the restaurant staff, as well as generate reports and assist with projects as assigned by the Food & Beverage Manager and/or General Manager. The Supervisors assist where necessary to ensure optimum service to our guests, display leadership in guest hospitality, exemplify excellent customer service and create a positive atmosphere for guest relations. 

Our restaurant, Panorama on Seven, is open for breakfast, lunch and dinner daily to serve our hotel guests and the general public. Our staff provides mouth-watering food and drinks in a casual, scenic atmosphere. We expect our Associates to provide warm, friendly service with a genuine smile and pleasant attitude. We look for staff who are willing to learn and who seek opportunities to grow.

Description:

• Be available to work a flexible schedule, including weekends, holidays, and varied shifts. 
• Ensures compliance with and completion of all daily operational procedures by the Food and Beverage Department.
• Maintains food and beverage safety and quality based on hotel, Shaner, and Franchise specifications. 
• Establishes, maintains, and trains standards and procedures for operations and safe working conditions in the department. 
• Responsible for responding and handling guest related issues pertaining to the department. 
• Ensures communication with General Manager, all other Department Managers, Supervisors and Staff. 
• Assists in managing all aspects of employee performance to ensure productivity and a quality work environment.
• Other duties as assigned.

Responsibilities:

 Responsible for the supervising of all aspects of the service Restaurant functions, in accordance with hotel standards. Directs, implements and maintains a service and management philosophy which serves as a guide to respective staff.

Qualifications:

•  Minimum one year of experience in the Restaurant / Food and Beverage field.
•  Previous supervisory / management experience a plus.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.  
• Ability to satisfactorily communicate with guests, management, and co-workers to their understanding. 
• High school graduate or equivalent, some college preferred.
• ServSafe and/or food safety training.
• Alcohol awareness training (such as TIPS).
• Familiarity with food and beverage cost controls.
• Ability to write routine reports and correspondence.
• Ability to accurately compute mathematical calculations and use required measurement tools.
• Ability to prepare budgets and ensure cost controls.
• Bilingual English/Spanish a plus.
• Knowledge of local activities and attractions appropriate for clientele. 

Job Type: Full-time

Pay: $22 per hour

Work Location: In person

Benefits:

• Health insurance
• Paid time off
• 8 Paid holidays
• Marriott Hotel Discounts
• 2 Complimentary night hotel stays per year at any Shaner Hotel property 
• 1 Complimentary meal per shift worked
• Located on bus and metro routes.

REQUIREMENTS

• Prior customer service and hospitality experience is helpful, but not required.
• Food safety certification and alcohol awareness certification preferred but not required.
• High School graduate or G.E.D. equivalent.
• Minimum of two years experience in a similar role; Marriott experience a plus.
• Flexibility to cover all shifts a must, including weekends and holidays.
• Ability to effectively deal with guest concerns in a friendly and positive manner.
• Ability to manage multiple priorities in a fast-paced environment.

The award-winning Buffalo Marriott at LECOM HARBORCENTER invites you to experience the city like never before. Boasting an unparalleled downtown location within the LECOM HARBORCENTER complex, our hotel is steps away from Buffalo, New York's most popular attractions - from KeyBank Center to the nightlife and events of Canalside. Intuitively designed rooms and suites include local artwork, platform beds, spa-inspired bathrooms and terrific views. Panorama on Seven, our hotel restaurant, offers seasonal American cuisine, waterfront views and hand crafted cocktails. Additional facilities for your downtown visit include a fully-equipped fitness center; we also feature 6,000 square feet of event space, accompanied by comprehensive planning and catering services. And whether you're here for business or on vacation, you'll be thrilled with our location in the heart of the city's flourishing downtown district; there are countless things to do and see around here, and the Buffalo Marriott at LECOM HARBORCENTER places them at your doorstep.

Salary : $22