What are the responsibilities and job description for the Assistant General Manager - Hampton Inn Windsor position at Buffalo Lodging?
The Hampton Inn Windsor is seeking an Assistant General Manager to join their team! A flying visit to Hartford, our Hampton Inn by Hilton, with 110 comfortable guest rooms is located off I-91, and only 5 minutes from Bradley International Airport via our free shuttle. Our guests enjoy visits to the New England Air Museum only 5 miles away. Close to Six Flags New England and Springfield. Hartford is home to The Mark Twain House & Museum, and the Naismith Memorial Basketball Hall of Fame. The Hampton Inn Windsor is one of the 50 hotels owned and managed by the award winning hotel management company, Buffalo Lodging Associates..
Buffalo Lodging Associates, a hotel management company based out of Canton, MA has put an emphasis on true hospitality since being founded in 1996. While building an extensive portfolio of 50 hotels, we’ve partnered with the most respected hotel brands in the business including Marriott International, Hilton Worldwide, InterContinental Hotels Group, Choice Hotel International and Radisson Hotels. The core and heart of our company lies within our dedicated associates, for we wouldn’t be an award-winning company without each and every one of them.
A GROWING HOTEL MANAGEMENT COMPANY – COME JOIN US!
We value our associates with competitive compensation plans and other benefits and perks. Some of these benefits include:
- Weekly pay
- Paid vacation, sick days and holidays
- Medical, dental, vision insurance
- 401K Retirement plan with company match
- Travel discounts on our branded properties
- Career growth opportunities
Role:
The primary role of the Assistant General Manager is to assist the General Manager in providing leadership, guidance and support to the team, while fostering the Buffalo Lodging Associates (BLA) culture and values- Excellence, Passion, Integrity, Inclusive.
Responsibilities & Duties:
- Oversee the facility operations in the absence of the General Manager including guest services, housekeeping, maintenance, sales, food and beverage and human resources.
- Manage the front office operations and supervising directly the front desk and food and beverage staff.
- Resolve guest concerns while maintaining high franchise Guest Service scores.
- Foster a positive, cooperative work environment between staff and management.
- Supervisory responsibilities include interviewing, hiring, training employees, appraising performance, rewarding and coaching employees; planning, assigning, directing work, addressing complaints and resolving concerns.
- Administrative tasks such as reporting, inventories, accounting processes and much more.
What You Bring Us:
- Two years related management experience, and hotel brand knowledge.
- Extensive experience with rooms, housekeeping and food and beverage.
- Working knowledge of hotel operations – including security and safety programs, personnel (HR) relations, quality assurance programs, long range planning.
- Bachelor’s degree in hotel management, business, or related field; or equivalent combination of education and experience.
- Expertise in standard hotel management systems.
- Hands-on leadership
- Valid Driver’s License