Hotel Executive Housekeeper

Principal Duties And Responsibilities

• Maintain cleanliness standards for both guest rooms and public areas and inspects them to ensure that standards are met.
• Train staff in all aspects of housekeeping including guest service.
• Maintains key control and lost-and-found and ensures staff is trained to follow correct procedures for both.
• Plans work schedules and room assignments with minimum disruption to guests.
• Maintains guest service as the driving philosophy of the hotel.
• Personally demonstrates a commitment to guest service by responding promptly to guests’ needs with an interest and concern in satisfying every guest.
• Ensures hotel staff, including all new-hires, know all components of 100% Satisfaction Guarantee and are trained to meet service standards.
• Develops added-value customer service programs regarding housekeeping services.
• Can communicate to guests about hotel promotions, local attractions and points of interest.
• Empowers hotel staff to deliver great guest service by encouraging responsiveness to guests’ needs.
• Meets or exceeds hotel guest satisfaction measures.
• Ensures hotel standards and services contribute to the delivery of consistent guest service.
• Manager human resources functions including recruiting, selecting, orientation, training, performance planning and evaluating and pay/reward programs to maintain a skilled, qualified workforce.
• Maintains a positive, cooperative work environment between staff and management.
• Emphasized training and development as a way of doing business to empower employees to provide excellent guest service.
• Ensures personnel files are accurate and comply with local and federal regulations.
• Administers personnel policies fairly and consistently.
• Resolves employee grievances in a fair and timely way.
• Ensures housekeepers know responsibilities and manage against those responsibilities.
• Ensures employees know policies, pay procedures, bonus plans and benefits.
• Helps to develop management talent by acting as a mentor for direct reports.
• Uses ongoing safety training to minimize worker’s compensation claims/
• Monitors and maintains acceptable turnover levels.
• Assists in annual budget preparation.
• Anticipates revenue/cost problems in department.
• Tracks financial and operating information on ongoing basis to adjust plans, labor and other costs.
• Produces accurate financial reports on time.
• Orders and buys cleaning supplies, linens and chemicals at the best prices.
• Maintains inventory of supplies and ensures staff follows proper inventory/cost control procedures.
• Maintains physical product standards by managing preventive maintenance programs and by scheduling ongoing cleaning activities.
• Ensures staff and employee involvement in preventive maintenance programs.
• Justifies capital projects for inclusion in the capital budget.
• Protects the interest of the hotel during capital projects.
• Understands and implements “Right to Know” laws which apply to housekeeping supplies and chemicals.
• Recognizes and corrects conditions which may create security, fire or accident hazards.
• Understands and implements hotel’s key control system.
  
  

Knowledge, Skills And Abilities

High school diploma or equivalent and three years experience in a housekeeping function in a hotel or similar industry, to include two years in a supervisory capacity. Requires bending, stooping, climbing, standing, walking, sitting, fingering, reaching, grasping, carrying, repetitive motions, visual acuity, hearing, writing, and good verbal skills. On occasion may require ability to lift up to 40 pounds.

What We Offer

At Buffalo Lodging, we are committed to keeping our most important assets – our employees – healthy, happy, and productive. To achieve this, we offer a variety of benefits including the following:

• Medical, Dental & Vision Insurance
• Competitive 401 (k) Retirement Savings Plan with Generous Employer Match
• Paid Vacation and Sick Time
• Paid Holidays
• Tuition Reimbursement
• Flexible Spending Account
• Company Paid Life Insurance
• Company Paid Short-Term Disability Insurance
• Long-Term Disability Insurance
• Employee Assistance Program
• Hotel Discounts – for You, Your Friends and Family
• Monthly Employee Appreciation Activities & Events
• Learning and Development Opportunities
• Employee Referral Program
  
  

Pay: $60,000-$63,000 /year