What are the responsibilities and job description for the Information Technology Technician position at Buffalo IT Services?
Company Description
Buffalo IT Services delivers comprehensive IT solutions with a personalized and approachable style, ensuring a seamless tech experience for clients. The company prides itself on offering efficient, hassle-free services with no contracts or long wait times. Buffalo IT Services is dedicated to building long-term relationships and supporting the growth of its clients by tailoring IT solutions to their specific needs. Located in Buffalo, NY, the company provides high-quality IT services with a commitment to customer satisfaction.
Role Description
This is a full-time hybrid role for an Information Technology Technician. The position is located in Buffalo, NY, with some flexibility for remote work. The technician will be responsible for providing technical support and troubleshooting, resolving IT-related issues, delivering exceptional customer service, and assisting with client training. Daily tasks may include configuring hardware and software, maintaining IT systems, and supporting end-users to ensure operational efficiency.
Qualifications
- Strong skills in Troubleshooting and Technical Support to diagnose and resolve IT issues effectively.
- Proficiency in Information Technology, including hardware, software, and systems management.
- Excellent Customer Service abilities to ensure a positive experience for clients and end-users.
- Experience in Training users on IT systems and tools is highly desirable.
- Strong communication skills, attention to detail, and the ability to work independently and collaboratively.
- Relevant certifications, such as CompTIA A or Microsoft certifications, are advantageous.