Field IT Support Technician (On-Site & Remote)

Buffalo IT Services · Western New York

• Company Description

Buffalo IT Services provides comprehensive managed IT support to small businesses and healthcare organizations across Western New York, with a strong focus on medical environments. We work closely with our clients as long-term partners, supporting everything from workstation issues to servers, firewalls, cloud systems, and full network infrastructure. We are a hands-on MSP. Our technicians work directly with real environments, real users, and real problems. No call-center scripts. No ticket-passing culture. Just practical IT work that keeps businesses running. We support everything from single-office deployments to multi-site organizations and expect our technicians to grow with us.

• Role Description

Buffalo IT Services is seeking a Field IT Support Technician to provide both on-site and remote technical support to business clients throughout Western New York. This position is ideal for someone who enjoys variety in their day and wants exposure to real infrastructure work beyond basic help desk support. You’ll work directly with desktops, servers, networks, Microsoft 365 environments, firewalls, printers, and line-of-business systems used in healthcare and small business environments. This is a hybrid role involving remote support, office-based coordination, and travel to client locations. Position is from 8am-5pm Monday through Friday.

• What You’ll Do

Provide remote and on-site support for:

• Windows workstation troubleshooting and repair
• Printer deployment and network printer troubleshooting
• Microsoft 365 administration (user setup, email issues, licensing, permissions)
• Active Directory user and workstation management
• Network troubleshooting (switches, VLANs, Wi-Fi environments)
• Firewall and router support (Fortinet experience is a plus)
• Server connectivity and shared resource troubleshooting
• Backup monitoring and recovery verification
• Software deployment and patching
• Imaging systems and clinical workstation support (healthcare environments)
• New workstation deployments and office setups
• Documentation of environments and support procedures

You’ll also assist with:

• Client onboarding projects
• Network upgrades
• Hardware replacements
• Security improvements
• Escalation troubleshooting alongside senior engineers
• Light duty web projects if comfortable

Required Qualifications

• Valid driver’s license
• Reliable personal vehicle for travel between client locations
• Strong troubleshooting ability across Windows environments
• Experience supporting small business networks
• Comfort working independently on-site at client offices
• Strong communication skills with non-technical users
• Ability to manage multiple tickets and priorities

• Preferred Experience (2 Years in similar role Ideal)

Experience in a hands-on IT support role such as:

• MSP technician
• Field technician
• Tier 2 support technician
• Systems support technician
• Desktop support technician in a business environment

Experience supporting:

• Windows Server
• Active Directory
• Microsoft 365 / Exchange Online
• Network printers
• VPN connectivity
• Wireless deployments
• Firewall troubleshooting

Healthcare or dental IT experience is a major plus but not required.

• Certifications (Helpful but Not Required)

Examples:

• CompTIA A
• Network
• Security
• Microsoft certifications
• Fortinet certifications

We are willing to train the right candidate with strong fundamentals and the right attitude.

What Makes This Role & Buffalo IT Services Different?

You won’t be limited to password resets and basic tickets.

Our technicians work directly with:

• servers
• firewalls
• switches
• cloud environments
• imaging systems
• backups
• security tools
• real infrastructure projects

This is a growth role for someone who wants to move beyond entry-level help desk and desktop support.

• Location Requirements

This role supports businesses throughout Western New York. Travel to client offices is required on a case by case basis.

Applicants must have:

• a valid driver’s license
• reliable transportation
• ability to travel locally during the workday

• Ideal Candidate Personality Fit

You’ll do well here if you:

• like solving problems independently
• enjoy working directly with clients
• want light exposure to infrastructure work
• are comfortable walking into unfamiliar environments and figuring things out
• have strong critical thinking skills
• want to grow into a Tier 3 or systems role over time 

Buffalo IT Services is an Equal Opportunity Employer. We are committed to creating an inclusive environment for all employees and applicants. Employment decisions are based on business needs, job requirements, and individual qualifications without regard to race, color, religion, creed, sex, gender identity or expression, sexual orientation, national origin, age, disability, marital status, veteran status, genetic information, or any other status protected by applicable federal, state, or local law.

Employment with Buffalo IT Services is contingent upon the successful completion of a background check, which may include verification of employment history, education, and criminal history, where permitted by law. All background checks are conducted in compliance with applicable federal, state, and local regulations, including the New York Fair Chance Act where applicable.

Candidates must be eligible to work in environments that require compliance with client security policies and confidentiality expectations.