Care Management Coordinator

Position Overview

Oversees the day-to-day operations of the care management team providing Health Home and deficit funded services to adult with a serious mental illness. The Care Management Coordinator manages a team of care managers who provide comprehensive assessment and evaluation, care planning and coordination, outreach and crisis intervention, linkage to medical, financial, social, rehabilitation and psychiatric services, advocacy, development of social supports and procurement of needed resources. The coordinator monitors and assures performance of the team in the areas above and assures that team/program outcomes are met.

Reporting Relationships

The Care management Coordinator reports directly to the Chief Program Officer

PRINCIPAL DUTIES AND RESPONSIBILITIES

Service Administration and Coordination:

• Ensures that program activities are coordinated and carried out and that all service and statistical records are adequately maintained according to federal, state and agency regulations.
• Audit records are regularly kept by staff to ensure adherence to federal and state regulations. Reviews documentation problems with staff in a timely manner and initiates necessary corrective actions.
• Ensures that all residents receive the appropriate services.
• Schedules, coordinates, and assigns all activities of the staff based on resident and program needs.
• Ensure all Electronic Medical Record (EMR) systems are updated and accurately reflect monitored data. This includes maintaining current and accurate entries in AWARDS, SPOA, CAIRS, HealtheLink, Netsmart, and Medent.

Supervision of Care management

• Oversee admission and orientation of new case assignments; assure timely processing of all related paperwork.
• Ensure timely development and implementation of Individualized Service Plans.
• Ensure continuity of clients' entitlements through timely submission of required forms and documentation, including initial certifications and re-certifications.
• Oversee care management discharges; ensure timely processing of related paperwork, including but not limited to discharge summaries and financial summaries.
• Develop effective working relationships with other service providers.
• Assure timely reporting and review of untoward incidents and events.
• Participate in regular and unplanned case reviews.
Assure that the rights and dignity of clients are maintained at all times; assure that resident grievances are processed in a timely manner.

Staff Supervision

• Always ensure program coverage.
• Provides supervision, coaching and instruction to staff through individual and group conferences and direct participation in the provision of services (e.g. co-case management) in order to assure appropriateness and quality of services being provided.
• Evaluates staff performance.
• Orient staff to Agency and program specific mission, philosophy, policies, and procedures.
• Coordinate regularly with ECDMH, NYSOMH and Health Home Agencies on case related issues.
• Schedule and conduct regular staff meetings.
Assure that staff receives appropriate training.

Requirements

Master's degree in human services related fields with a minimum of 3 years' experience supervising staff providing care to persons with mental illness, chemical dependency, developmental disabilities or a chronic medical condition. Preference will be given to candidates licensed to practice in NYS (i.e LCSW/LMSW/LMHC)

One (1) year of paid supervisory/administrative experience in a human service setting with experience supervising a staff of 3-5 individuals.

Must have use of an automobile and valid driver's license with evidence of good driving record.

Must have a flexible schedule.

Other Knowledge/Skills/Abilities

Ability to work independently and initiate change.

Possess an even temperament.

Have strong organizational and time management skills.

Work effectively within a team setting.

Have strong computer, data management and analysis skills.

Have superior interpersonal and conflict resolution skills.

Value cultural difference, collaborative efforts, and person-centered services.

Demonstrate excellent verbal and written skills.

Strong negotiation, judgment, problem solving, and time management skills are essential to success at this position.