What are the responsibilities and job description for the Cabins Front Desk Clerk position at Buffalo Bill Village Resort/Blair Hotels, Quin...?
The Buffalo Bill Village Resort is looking for a dedicated seasonal evening front desk agent. This position is 1pm to 8pm from Saturday to Wednesday. We are looking for a Front Desk Agent to answer phones, manage company radio transmissions and serve as our guests’ first point of contact and manage all aspects of their accommodation. The wage is $18/hour with uniform shirts provided.
Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel industry, we’d like to meet you.
Ultimately, you will help create a pleasant and memorable stay for our guests.
Responsibilities
- Manage online and phone reservations
- Perform all check-in and check-out tasks
- Inform customers about payment methods and verify their credit card data
- Register guests collecting necessary information (like contact details and exact dates of their stay)
- Welcome guests upon their arrival and assign rooms
- Provide information about our cabins, available rooms, rates and amenities
- Respond to clients’ complaints in a timely and professional manner
- Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
- Upsell additional facilities and services, when appropriate
- Maintain updated records of bookings and payments requirements
- Work experience as a Hotel Front Desk Agent, Receptionist or similar role
- Experience with hotel reservations software is a plus
- Understanding of how travel planning websites operate, like Booking and TripAdvisor is a plus
- Customer service attitude
- Excellent communication and organizational skills
- Must be able to pass a background screening.
Apply through really or send resumes to hr@blairhotels.com. Questions may also be emailed to that address.
Job Type: Full-time
Pay: $18.00 per hour
Benefits:
- Employee discount
Work Location: In person
Salary : $18