What are the responsibilities and job description for the Shift Lead / Supervisor position at Buff City Soap?
About Buff City Soap
Buff City Soap is on a mission to create handmade, plant-based bath and body products free of harsh chemicals. Our Makery is a fun, high-energy environment where creativity and customer service go hand in hand.
Job Overview
As a Shift Supervisor, you’ll play a key role in leading our team, ensuring smooth daily operations, and delivering an exceptional guest experience. You’ll be responsible for maintaining a positive work environment, supporting team members, and driving sales while upholding Buff City Soap’s brand standards.
Key Responsibilities
- Lead and motivate team members to provide outstanding customer service
- Oversee daily store operations, including opening and closing procedures
- Assist in training new employees and fostering a collaborative team culture
- Ensure product quality and consistency in our handmade soaps and skincare items
- Maintain cleanliness and organization of the Makery
- Handle guest concerns with professionalism and care
- Support inventory management and restocking efforts
Qualifications
- Previous retail or supervisory experience preferred
- Strong leadership and communication skills
- Passion for customer service and creating a welcoming environment
- Ability to multitask and work in a fast-paced setting
- Availability to work flexible shifts, including weekends
Why Join Us?
- Fun, creative, and team-oriented work environment
- Opportunities for growth and development
- Employee discounts on Buff City Soap products