What are the responsibilities and job description for the General Manager position at Buddy's Home Furnishings?
Buddy's Home Furnishings is the third-largest rent-to-own company in the United States. We offer industry leading, affordable access to quality furniture, electronics, appliances, and more. Known for flexible payment options and exceptional customer service, Buddy's has become a trusted name in the rent-to-own industry. We are dedicated to empowering customers to furnish their lives with high-quality products while maintaining affordability and convenience.
We are seeking a results-driven General Manager to lead one of our Gainesville, Florida locations. This is a full-time, on-site role responsible for overall store performance, team leadership, and customer experience.
As General Manager, you are essentially the CEO of your store. You will:
- Oversee daily operations and ensure smooth, efficient store performance
- Lead, coach, and develop your team to hit and exceed goals
- Deliver exceptional customer service at every touchpoint
- Drive customer growth, sales, and collections results
- Build a positive work culture that reflects Buddy's mission, values, and our mantra to "Be obsessed with Being Better"
- Lead, manage, and develop a team of sales, customer account, and delivery associates
- Achieve and exceed sales, customer growth, and collections goals
- Analyze performance metrics and implement strategies for business growth
- Manage budgets, expenses, and profit expectations
- Maintain accurate inventory, merchandising standards, and showroom appearance
- Resolve customer concerns quickly and professionally to protect relationships
- Ensure compliance with company policies, safety standards, and regulatory requirements
- Drive local marketing, community involvement, and referral business
- Model a culture of accountability, recognition, and continuous improvement
- Proficiency in leadership, team management, and conflict resolution
- Strong sales, customer service, and relationship-building skills
- Experience with budgeting, financial analysis, and performance monitoring
- Understanding of inventory management and operational processes
- Excellent communication and organizational abilities
- Capability to work effectively in a fast-paced, on-site environment
- Prior experience in retail, rent-to-own, or a related industry is a plus
- Valid driver license and acceptable driving record
- Bilingual (English / Spanish) is a plus
- Competitive base salary with monthly bonus opportunity based on results
- Medical, dental, vision, and other benefits
- Paid time off and holidays
- 401(k)
- Employee purchase program
- Comprehensive training and ongoing development
- Real career growth opportunities within a growing organization
If you are a hands-on leader who loves developing people, growing customers, and growing results, we would like to hear from you. You can send your resume and a brief note on why you are the right fit for this General Manager role to phamer@buddyrents.com.