What are the responsibilities and job description for the Account Representative position at Buddy's Home Furnishings?
Position Title: Account Representative
Reports to: General Manager
Status: Hourly
Manages customer accounts, satisfying company collection and revenue standards; performs inside sales and outside collections; helps maintain appearance of showroom; takes primary role in delivery and pick up of merchandise; may perform managerial functions or duties as assigned by General Manager; demonstrates effective communication and reasoning skills and shows management potential.
Principal Responsibilities
Reports to: General Manager
Status: Hourly
Manages customer accounts, satisfying company collection and revenue standards; performs inside sales and outside collections; helps maintain appearance of showroom; takes primary role in delivery and pick up of merchandise; may perform managerial functions or duties as assigned by General Manager; demonstrates effective communication and reasoning skills and shows management potential.
Principal Responsibilities
- Acquire and Maintain Customers
- Basic furniture, appliance, home electronic installation/removal
- Complies with all company vehicle safety standards and documentation
- Credit/Customer Relationship Management
- Customer payments and data entry in VersiRent computer program
- Fill out receipt books, make journal entries.
- Inbound/Outbound Service calls
- Making deliveries or collecting merchandise
- Sales and merchandising
- All other duties deemed necessary by store management
- Excellent telephone skills
- Intermediate math skills
- Maintain professional appearance
- Must be able to drive during day, night and meet all safety requirements
- Must be able to explain terms of rental/lease agreement to customer.
- Must be able to read, write and communicate effectively in person and over telephone
- Must be able to work overtime
- Must be proficient in product features, benefits; must be able to work on showroom floor
- Must have proficient navigational skills with a satisfactory driving record and meet insurability requirements
- Regular and consistent attendance, including nights and weekends as business dictates.
- Position routinely requires lifting, loading, moving, and using a dolly for merchandise 50-300 pounds
- Stooping, bending, pulling, climbing, reaching and grabbing as required
- Must be able to traverse multiple flights of stairs while carrying furniture, appliance, and electronics
- Prolonged driving and standing
- Must be able to work in and outdoors in a variety of climates and weather conditions.