Remote Customer Service Representative

Pay

$15.00 – $17.00 per hour

Potential commission opportunities available.

About The Role At Buddy Moving

Looking for a remote position where you actually get to help people—and not chase them with cold calls?

At Buddy Moving, our Customer Service Representatives are the friendly first voice our customers hear when they’re planning a move. Every call is from someone who wants our help. Your job is to be their “buddy” through the process: answer questions, walk them through options, and secure their move date with us.

If you enjoy talking to people, solving problems, and working from home, this could be a great fit.

What You’ll Do

• Answer inbound calls, texts, and/or web leads from people who are actively looking to move.
• Ask great questions to understand their move details and recommend the right service.
• Provide clear, accurate information about pricing, availability, and next steps.
• Use our CRM (training provided) to create and manage opportunities, notes, and follow‑ups.
• Book moves, update existing reservations, and deliver an awesome customer experience on every interaction.
• Work as part of a supportive remote team that relies on each other to pick up calls quickly and keep customers happy.
  
  

What We’re Looking For

• Comfortable and confident speaking with customers over the phone.
• Strong active listening and clear communication skills.
• Basic computer skills (email, web‑based systems, data entry).
• Able to learn our CRM and follow scripts/processes (we’ll train you).
• Organized, dependable, and able to work from home with minimal distractions.
• A positive attitude—we want customers to feel like they’re talking to a real buddy, not a robot.
  
  

This is not a cold‑calling sales job. All customers are contacting us because they are interested in moving services. Whether helping a customer schedule their move or working to a resolve an issue, our Customer Service Representatives are the first point of contact and set the tone for their entire experience with us.

Schedule & Job Type

• Job Type: Full‑time
• Schedule:
• Day shift
• Morning shift
• Some evening coverage may be needed based on business demand
• Work Location: Remote (Texas residents only)
  
  

Benefits

We want our CSRs to feel taken care of—both at work and at home. Full‑time team members are eligible for:

• Health insurance
• Dental insurance
• Vision insurance
• Company‑paid life insurance (at no cost to you)
• Paid time off (PTO)
• Paid holidays (including New Year’s Day, Christmas Day, Thanksgiving Day, and Fourth of July)
• Work‑from‑home (we provide the equipment needed for your role)
  
  

Why You’ll Love Working with Buddy Moving

• No cold calling – everyone you talk to has reached out because they need help with a move.
• Team environment – you’re not just a headset and a script; we coach, support, and celebrate wins together.
• Growth potential – as we grow, strong performers will have opportunities to take on more responsibility.
  
  

How to Apply

If this sounds like you, submit your resume and tell us a bit about your customer service or phone experience. We review applications regularly and will reach out to candidates whose experience looks like a match.

We’re excited to meet our next great CSR “Buddy”!

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