What are the responsibilities and job description for the Community Based Care Management Specialist position at Bucks County Opportunity Council?
Community Based Care Management Specialist
The purpose of this position is to inform and coordinate the referral and transportation needs of clients with mental health challenges. Primary duties will include screening for eligible services, enhancing coordination of services, act as a liaison between the Lyft corporation and BCOC, collaborate with community partners, ensuring utilization of the transportation program, and accurately track data and outcomes of the transportation program.
This is a full-time position based out of Doylestown, PA.
Job Responsibilities:
- Coordinate with providers to accept full and complete referrals, develop transportation plans, and schedule rides.
- Ensure referring staff and client understand rideshare requirements and processes.
- Monitor and track Lyft scheduled, completed, and missed rides in Excel in real-time.
- Minimize missed ride fees and ensure necessary, timely rescheduling is completed.
- Ensure current and accurate data tracking on both Bucks County and BCOC internal Excel spreadsheets.
- Maintain up-to-date, comprehensive knowledge about community & human services resources, with an emphasis on transportation resources in Bucks County.
- Facilitate collaborative relationships between community resources, county partners, and clients.
- Provide direct assistance to potential clients to apply for appropriate community resources (Ex. mental health services, BCT, etc.).
- Maintain log and provide screening information regarding CBCM STEPs-eligible individuals to Supervisor for follow-up.
- Demonstrate critical thinking and ability to provide continuous evaluation of CBCM Transportation program needs (increase referrals, provide suggestions for program improvement, data enhancement, client success, etc.).
Requirements:
- Bachelor’s degree in psychology or related field required
- Must exhibit exceptional professionalism, customer service, and de-escalation skills.
- Intermediate computer skills including intermediate proficiency in Excel reporting.
- Valid driver’s license and reliable vehicle.
Salary range: $45,000-$50,000 per year
Salary : $45,000 - $50,000