Technology Intern (Summer 2025)

Job Description

Job Summary: Support technology staff in all facets of user support and managed services with a focus on end user and student devices. Provide project support related to laptop refresh, new student devices, and ESY technology needs.

Essential Functions

• Support computer hardware, devices, peripherals, equipment, and operating systems.
• Learn and support various mobile device and other systems management systems, including JAMF and Intune.
• Support Apple based devices, phones and iPads, primarily iOS devices.
• Create and maintain excellent technical documentation.
• Support of Active Directory and Azure infrastructure.
• Assist with the creation and distribution of technology related learning materials.
• Provide on-site and remote technical support.
• Seek new and innovative ways to develop and deploy technical services for Bucks IU and countywide stakeholders.
• Provide technical support contact for conference rooms, audio visual equipment, and video conferencing systems, as needed.
• Provide timely recommendations to improve technical services.
• Perform system and device installation within Bucks IU, its offsite locations, and school districts, as required.
• Identify computer-related problems and provide solutions, via telephone, personal contact, or remote diagnosis, for all IU staff users (help desk, software and hardware questions).
• Configure, test and repair computer equipment peripherals (scanners, cameras, printers, etc.) as necessary; Provide technical assistance for users and devices.
• This position description does not imply or express that these are the only duties to be performed by the incumbent in this position. The employee will be required to follow any other job-related instructions and perform other job-related duties requested by their supervisor.
  
  

Other Duties: This position description does not express nor does it imply that the above duties are the only duties to be performed by the incumbent(s) in this position. Additional duties may be assigned by the Administrator of the department, as needed, to adapt to the changing needs of the organization.

Supervisory Responsibility: There is no supervisory responsibility with this position.

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this Job, the employee is regularly required to sit and use hands. The employee is frequently required to walk; reach with hands and arms and talk or hear. The employee may be required to stand for long periods, and to climb or balance and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 35 pounds and occasionally lift and/or move up to 75 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Position Type/Expected Hours of Work: This is a full-time, 260-day calendar position. Days and hours of work are Monday through Friday. Hours of work are from 8:30 a.m. to 4:30 p.m. Hours are dependent on the needs of the IU and districts. Occasional evening and/or weekend work may be required as job duties demand. Director of Operations will coordinate 24/7 coverage schedules, as required during times of emergency situations and/or severe weather.

Travel: Occasional Travel

Education And Experience

• High school diploma required.
  
  

Knowledge, Skills, And Abilities

• Knowledge of Microsoft Windows operating systems and hardware
• Knowledge of network-based applications, remote management software, imaging solutions, and help desk systems.
• Microsoft Certified Systems Expert certification or equivalent experience supporting Microsoft systems.
• Excellent organizational, project planning, and interpersonal communication skills.
• Excellent verbal and written communication skills.
• Technical aptitude for computer equipment, especially relating to networks, servers, user devices, personal computing devices, and Macintosh and Windows Operating Systems.
• Ability to develop and present demonstration material to groups and individuals.
• Ability to interact with individuals at all levels of the organization.
  
  

Work Authorization/Security Clearance (if applicable): Citizenship or work authorization to work in the United States required.

EEO/AA/VEVRAA Employer: The Bucks IU is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Bucks IU does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

Primary Location

US-PA-DOYLESTOWN

Work Locations

Bucks IU Administrative Office

Job

Administrative Support

Organization

Bucks IU Business Unit

Schedule

Part-time

Employee Status

Regular

Job Level

Entry Level

Job Posting

Apr 28, 2025, 10:51:34 AM