What are the responsibilities and job description for the Customer Service Representative position at Bucks County Fuel?
Customer Service Representative
Are you a self-starter with prior office experience?
Bucks County Fuel, LLC, a trusted name in the heating oil and HVAC industry, is seeking a detail-oriented individual with a strong work ethic to join our team. The ideal candidate will have a sharp eye for detail, excellent customer service skills, and solid basic math abilities. If you're dependable, motivated, and ready to contribute to a fast-paced office environment, this could be the opportunity you’ve been looking for.
Key Responsibilities
- Respond promptly and professionally to customer inquiries via phone, email, or chat.
- Provide accurate information about heating oil deliveries, HVAC services, and other company offerings to ensure customer satisfaction.
- Maintain detailed and organized records of customer interactions, orders, and service transactions.
- Collaborate with team members to continuously improve service delivery and internal processes.
- Adhere to company policies and procedures while delivering a positive customer experience.
- Demonstrate professional phone etiquette and communication skills at all times.
Qualifications
- Previous experience in a customer service or call center environment is preferred.
- Industry knowledge or experience in heating oil or HVAC services is a plus.
- Strong analytical and problem-solving skills with the ability to assess situations quickly and effectively.
- Excellent verbal and written communication skills.
- Ability to remain calm and productive under pressure while maintaining a positive attitude.
- Dedicated to delivering high-quality client service and support.
Job Types: Full-time, Part-time, Seasonal
Pay: $17.00 - $19.50 per hour
Expected hours: 40 per week
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Application Question(s):
- Do you have prior experience in the Fuel Delivery Industry?
Ability to Commute:
- Bensalem, PA 19020 (Required)
Work Location: In person
Salary : $17 - $20